Information Technology & Services North America July 2026
~0.9m
Questions answered
over 12 months- /
~150
Organizations
These insights represent ~0.9m questions answered from ~150 organizations, collected between July 2025 and June 2026.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry.
Data provided by Culture Amp
Most represented industries in this benchmark
Information Technology & Services
Reported gender breakdown
Male
62%
Female
38%
Non-Binary
0.06%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
72% of Information Technology and Services North America employees are engaged
This is in the top 42% compared with the overall average.
The median eNPS score for organizations in this benchmark is 19 and is in the top 30% compared with the overall average.
How does Information Technology and Services North America compare?
People in Information Technology & Services North America were much more positive than average regarding Feedback & Recognition, Service & Quality Focus, and Innovation.
On the lower side, people in Information Technology & Services North America had much lower favorable scores than average in Social Connection.
People working in Information Technology & Services North America are more engaged than Management Consulting United Kingdom, Management Consulting Europe, Information Technology & Services Germany, and Consulting & Staffing United Kingdom. People working in Information Technology & Services North America are less engaged than Computer Software (100-200), East Asia (500-1000), Latin America (1000-5000), and South America > 5000.
The highest scoring question for Information Technology & Services North America had 90% of people agreeing that they know how their work contributes to the goals of %[Company]% (+0% compared to overall) while they were generally most positive about Management.
People in Information Technology & Services North America were generally least favourable about Action, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 25% of people disagreeing (+2% above average).
Which questions matter the most?
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Information Technology and Services North America organizations.
1 %[Company]% is a great company for me to make a contribution to my development | Learning & Development |
2 I have confidence in the leaders at %[Company]% | Leadership |
3 I believe there are good career opportunities for me at %[Company]% | Learning & Development |
How long do people stay?
In the short term, 17% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
2%
3 months to 6 months
5%
6 months to less than 1 year
9%
1 to less than 2 years
16%
2 to less than 4 years
26%
4 to less than 6 years
14%
6 to less than 10 years
13%
Greater than 10 years
14%
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