Information Technology & Services North America July 2025
~1.4m
Questions answered
over 12 months- /
~150
Organizations
These insights represent ~1.4m questions answered from ~150 organizations, collected between July 2024 and June 2025.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Information Technology & Services
Reported gender breakdown
Male
58%
Female
42%
Non-Binary
0.22%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
72% of Information Technology and Services North America employees are engaged
This is in the top 39% compared with the overall average.
The median eNPS score for organizations in this benchmark is 19 and is in the top 28% compared with the overall average.
How does Information Technology and Services North America compare?
People in Information Technology & Services North America were much more positive than average regarding Action, Feedback & Recognition, and Service & Quality Focus.
On the lower side, people in Information Technology & Services North America had much lower favorable scores than average in Equity and Transfer Of Expectations & Values.
People working in Information Technology & Services North America are more engaged than Nonprofit Organization Management Europe, Hungary, Germany (200-500), and Turkey 1000+. People working in Information Technology & Services North America are less engaged than Renewables & Environment United States, South America > 5000, Professional Services Asia, and South America 1000+.
The highest scoring question for Information Technology & Services North America had 90% of people agreeing that they know how their work contributes to the goals of %[Company]% (+1% compared to overall) while they were generally most positive about Management.
People in Information Technology & Services North America were generally least favourable about Equity, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 12% of people disagreeing (-1% below average).
Which questions matter the most?
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Information Technology and Services North America organizations.
1 %[Company]% is a great company for me to make a contribution to my development | Learning & Development |
2 I have confidence in the leaders at %[Company]% | Leadership |
3 I believe there are good career opportunities for me at %[Company]% | Learning & Development |
How long do people stay?
In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
2%
3 months to 6 months
3%
6 months to less than 1 year
7%
1 to less than 2 years
17%
2 to less than 4 years
29%
4 to less than 6 years
11%
6 to less than 10 years
15%
Greater than 10 years
16%