Information Services July 2025
~550k
Questions answered
over 12 months- /
~30
Organizations
These insights represent ~550k questions answered from ~30 organizations, collected between July 2024 and June 2025.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Information Services
Most represented regions in this benchmark
Northern America
57%
Europe
24%
Asia
11%
Oceania
6%
Reported gender breakdown
Male
60%
Female
40%
Non-Binary
0.09%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
69% of Information Services employees are engaged
This is in the top 49% compared with other industries.
The median eNPS score for organizations in this benchmark is 17 and is in the top 48% compared with other industries.
How does Information Services compare?
On the lower side, people in Information Services had much lower favorable scores than average in Learning & Development, Social Connection, and Alignment & Involvement.
People working in Information Services are more engaged than Government Administration, Higher Education, Government, and Media Production & Publication. People working in Information Services are less engaged than Finance, Legal, Construction, and Biotechnology & Medical Devices.
The highest scoring question for Information Services had 89% of people agreeing that they are able to arrange time out from work when they need to (+3% compared to overall) while they were generally most positive about Work & Life Blend.
People in Information Services were generally least favourable about Action, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 27% of people disagreeing (+4% above average).
Which questions matter the most?
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Information Services organizations.
1 The leaders at %[Company]% have communicated a vision that motivates me | Leadership |
2 I have seen positive changes taking place based on recent employee survey results | Action |
3 I have confidence in the leaders at %[Company]% | Leadership |
How long do people stay?
In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+2% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
2%
3 months to 6 months
4%
6 months to less than 1 year
10%
1 to less than 2 years
17%
2 to less than 4 years
29%
4 to less than 6 years
14%
6 to less than 10 years
11%
Greater than 10 years
13%