Call Centre Australia July 2026
~170k
Questions answered
over 12 months- /
~70
Organizations
These insights represent ~170k questions answered from ~70 organizations, collected between July 2025 and June 2026.
To ensure accuracy and stability of Emerging benchmarks we may use statistical sampling methods. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Financial Services, Utilities, Banking, Government Administration, Nonprofit Organization Management, Civic & Social Organization, Computer Software, Gambling & Casinos, Hospital & Health Care, Information Technology & Services
Reported gender breakdown
Female
62%
Male
38%
Non-Binary
0.08%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
69% of Call Centre Australia employees are engaged
This is in the bottom 48% compared with the overall average.
The median eNPS score for organizations in this benchmark is 16 and is in the bottom 48% compared with the overall average.
How does Call Centre Australia compare?
People in Call Centre Australia were much more positive than average regarding Performance Confidence, Social Connection, and Inclusion.
On the lower side, people in Call Centre Australia had much lower favorable scores than average in Equity, Company Performance, and Learning & Development.
People working in Call Centre Australia are more engaged than Management Consulting United Kingdom, Management Consulting Europe, Information Technology & Services Germany, and Consulting & Staffing United Kingdom. People working in Call Centre Australia are less engaged than Insurance (1000-5000), Call Centre, Financial Services (200-500), and New Tech Middle East.
The highest scoring question for Call Centre Australia had 93% of people agreeing that their manager genuinely cares about their wellbeing (+6% compared to overall) while they were generally most positive about Management.
People in Call Centre Australia were generally least favourable about Equity, and were most negative towards 'I believe that my total compensation is fair, relative to similar roles at %[Company]%' with 11% of people disagreeing (-7% below average).
How long do people stay?
In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (+1% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
2%
3 months to 6 months
3%
6 months to less than 1 year
8%
1 to less than 2 years
17%
2 to less than 4 years
29%
4 to less than 6 years
13%
6 to less than 10 years
12%
Greater than 10 years
15%