Call Centre APAC July 2026
~215k
Questions answered
over 12 months- /
~150
Organizations
These insights represent ~215k questions answered from ~150 organizations, collected between July 2025 and June 2026.
To ensure accuracy and stability of Emerging benchmarks we may use statistical sampling methods. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Financial Services, Computer Software, Utilities, Government Administration, Information Technology & Services, Banking, Insurance, Nonprofit Organization Management, Telecommunications, Civic & Social Organization
Reported gender breakdown
Female
61%
Male
39%
Non-Binary
0.08%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
72% of Call Centre APAC employees are engaged
This is in the top 44% compared with the overall average.
The median eNPS score for organizations in this benchmark is 21 and is in the top 25% compared with the overall average.
How does Call Centre APAC compare?
People in Call Centre APAC were much more positive than average regarding Action, Feedback & Recognition, and Performance Confidence.
On the lower side, people in Call Centre APAC had much lower favorable scores than average in Equity, Voice, and Work & Life Blend.
People working in Call Centre APAC are more engaged than Management Consulting United Kingdom, Management Consulting Europe, Information Technology & Services Germany, and Consulting & Staffing United Kingdom. People working in Call Centre APAC are less engaged than South America (1000-5000), Philippines (1000-5000), Asia > 5000, and Individual & Family Services Australia.
The highest scoring question for Call Centre APAC had 91% of people agreeing that they know how their work contributes to the goals of %[Company]% (+2% compared to overall) while they were generally most positive about Management.
People in Call Centre APAC were generally least favourable about Equity, and were most negative towards 'I believe that my total compensation is fair, relative to similar roles at %[Company]%' with 30% of people disagreeing (+12% above average).
How long do people stay?
In the short term, 17% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 8% of people see themselves leaving within two years (-2% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
2%
3 months to 6 months
3%
6 months to less than 1 year
9%
1 to less than 2 years
19%
2 to less than 4 years
28%
4 to less than 6 years
12%
6 to less than 10 years
12%
Greater than 10 years
14%