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Professional Services (United States) 2021

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.

  • ~7.5m

    Questions answered
    in last 12 months

  • /
  • ~350

    Organizations

These insights represent ~7.5m questions answered from ~350 organizations, ranging in size from 10 to 15,600 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    37%

  • Real Estate

    10%

  • Insurance

    8%

  • Management Consulting

    7%

  • Investment Management

    6%

  • Banking

    4%

  • Staffing and Recruiting

    3%

  • Venture Capital & Private Equity

    3%

  • Accounting

    3%

  • Law Practice

    2%

  • Human Resources

    2%

  • Investment Banking

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

76% of Professional Services (United States) employees are engaged

This is in the top 26% compared with the overall average.


The average eNPS score for organizations in this benchmark is 29 and is in the top 34% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

71%

4% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

73%

2% above global average

I rarely think about looking for a job at another company

61%

2% above global average

I would recommend [Company] as a great place to work

86%

2% above global average

I am proud to work for [Company]

88%

1% above global average

The highest scoring question for Professional Services United States had 94% of people agreeing that they understand how their work contributes to [company]'s mission (+1% compared to overall) while they were generally most positive about Contribution to Broader Purpose.


People in Professional Services United States were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 15% of people disagreeing (-1% below average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (United States) organizations.

1

[Company] is a great company for me to make a contribution to my development

79% favorable


The factor this relates most closely to is Learning & Development

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (United States) organizations.

1

[Company] is a great company for me to make a contribution to my development

79% favorable

Learning & Development
2

The leaders at [Company] demonstrate that people are important to the company's success

79% favorable

Leadership
3

Day-to-day decisions here demonstrate that quality and improvement are top priorities

71% favorable

Service & Quality Focus
4

I believe there are good career opportunities for me at [Company]

68% favorable

Learning & Development
5

The leaders at [Company] have communicated a vision that motivates me

72% favorable

Leadership

How long do people stay?

In the short term, 16% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 8% of people see themselves leaving within two years (-2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am confident I can deliver in my role during [SITUATION]

93% favorable

Role Confidence
2

At present, I have enough energy to overcome challenges at work

74% favorable

Overall Wellbeing
3

I believe there are good career opportunities for me at [Company]

68% favorable

Learning & Development
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.9 stars (+0.1)

Culture and Values

3.8 stars (-0.1)

Work Life Balance

3.8 stars (+0)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

74.0% (+3)

CEO Approval

88.0% (+4)

How does Professional Services (United States) compare?

Organizations in Professional Services United States tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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