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Professional Services (Australia) 2021

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.

  • ~3m

    Questions answered
    in last 12 months

  • /
  • ~200

    Organizations

These insights represent ~3m questions answered from ~200 organizations, ranging in size from 10 to 6,900 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    32%

  • Insurance

    9%

  • Real Estate

    8%

  • Staffing and Recruiting

    8%

  • Legal Services

    5%

  • Investment Management

    5%

  • Accounting

    5%

  • Investment Banking

    5%

  • Architecture & Planning

    4%

  • Information Services

    4%

  • Management Consulting

    4%

  • Law Practice

    3%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

73% of Professional Services (Australia) employees are engaged

This is in the bottom 49% compared with the overall average.


The average eNPS score for organizations in this benchmark is 23 and is in the bottom 40% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

67%

Same as global average

I rarely think about looking for a job at another company

59%

Same as global average

I would recommend [Company] as a great place to work

84%

Same as global average

I am proud to work for [Company]

86%

1% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

68%

3% below global average

The highest scoring question for Professional Services Australia had 90% of people agreeing that they know how their work contributes to the goals of [company] (-1% compared to overall) while they were generally most positive about Work & Life Blend.


People in Professional Services Australia were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 18% of people disagreeing (+1% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Australia) organizations.

1

I generally feel positive towards work at [Company]

85% favorable


The factor this relates most closely to is Overall Wellbeing

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Australia) organizations.

1

I generally feel positive towards work at [Company]

85% favorable

Overall Wellbeing
2

I feel like I belong at [Company]

78% favorable

Belonging
3

I receive appropriate recognition for good work at [Company]

70% favorable

Feedback & Recognition
4

Day-to-day decisions here demonstrate that quality and improvement are top priorities

68% favorable

Service & Quality Focus
5

[Company] is a great company for me to make a contribution to my development

74% favorable

Learning & Development

How long do people stay?

In the short term, 17% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-1% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I generally feel positive towards work at [Company]

85% favorable

Overall Wellbeing
2

I usually feel very positive towards work at [Company]

85% favorable

Overall Wellbeing
3

I believe that my total compensation is fair, relative to similar roles at [Company]

54% favorable

Fairness
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.6 stars (-0.2)

Culture and Values

3.5 stars (-0.4)

Work Life Balance

3.6 stars (-0.2)

Compensation and Benefits

3.3 stars (-0.3)

Career Opportunities

3.3 stars (-0.2)

Recommend to Friend

69.0% (-2)

CEO Approval

87.0% (+3)

How does Professional Services (Australia) compare?

Organizations in Professional Services Australia tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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