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Insurance 2021

The insurance benchmark is made up of companies that provide a variety of insurance services; including health insurance, specialty and standard commercial lines insurance, risk assessment, car and motorcycle insurance and associated comparison services. The benchmark includes traditional providers of insurance as well as organizations that lean towards more technology oriented solutions.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Insurance

    100%

Region breakdown

  • Oceania

    40%

  • North America

    24%

  • Asia

    20%

  • Europe

    12%

  • MEA

    3%

  • South America

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

75% of Insurance employees are engaged

This is in the top 21% compared with other industries.


The average eNPS score for organizations in this benchmark is 26 and is in the top 48% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

70%

3% above global average

I rarely think about looking for a job at another company

62%

3% above global average

I would recommend [Company] as a great place to work

85%

1% above global average

I am proud to work for [Company]

88%

1% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

71%

Same as global average

The highest scoring question for Insurance had 91% of people agreeing that they know how their work contributes to the goals of [company] (+0% compared to overall) while they were generally most positive about Work & Life Blend.


People in Insurance were generally least favourable about Learning & Development, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 13% of people disagreeing (-4% below average).

How long do people stay?

In the short term, 15% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-3% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.9 stars (+0.1)

Culture and Values

4.0 stars (+0.1)

Work Life Balance

4.0 stars (+0.2)

Compensation and Benefits

3.6 stars (+0)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

71.0% (+0)

CEO Approval

96.0% (+12)

How does Insurance compare?

Organizations in Insurance tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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