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Healthcare 2021

The healthcare benchmark is representative of the hospital and healthcare sectors. The people these organizations tend to employ are predominantly medical professionals and allied health staff.

  • ~5m

    Questions answered
    in last 12 months

  • /
  • ~95

    Organizations

These insights represent ~5m questions answered from ~95 organizations, ranging in size from 30 to 12,400 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Hospital & Health Care

    72%

  • Mental Health Care

    10%

  • Individual & Family Services

    9%

  • Medical Practice

    6%

  • Veterinary

    3%

Region breakdown

  • North America

    60%

  • Europe

    20%

  • Oceania

    19%

  • South America

    1%

  • Asia

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

74% of Healthcare employees are engaged

This is in the top 38% compared with other industries.


The average eNPS score for organizations in this benchmark is 21 and is in the bottom 25% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I am proud to work for [Company]

89%

2% above global average

I rarely think about looking for a job at another company

61%

2% above global average

I see myself still working at [Company] in two years' time

67%

Same as global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

71%

Same as global average

I would recommend [Company] as a great place to work

81%

3% below global average

The highest scoring question for Healthcare had 90% of people agreeing that they know how their work contributes to the goals of [company] (-1% compared to overall) while they were generally most positive about Social Connection.


People in Healthcare were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 13% of people disagreeing (+1% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Healthcare organizations.

1

Perspectives like mine are included in the decision making at [Company]

68% favorable


The factor this relates most closely to is Decision Making

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Healthcare organizations.

1

Perspectives like mine are included in the decision making at [Company]

68% favorable

Decision Making
2

I feel like I belong at [Company]

80% favorable

Belonging
3

The leaders at [Company] demonstrate that people are important to the company's success

74% favorable

Leadership
4

[Company] effectively directs resources (funding, people and effort) towards company goals

64% favorable

Company Performance
5

At [Company] we act on promising new or innovative ideas

69% favorable

Innovation

How long do people stay?

In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

Perspectives like mine are included in the decision making at [Company]

68% favorable

Decision Making
2

I feel like I belong at [Company]

80% favorable

Belonging
3

[Company] effectively directs resources (funding, people and effort) towards company goals

64% favorable

Company Performance
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.9 stars (+0)

Work Life Balance

3.9 stars (+0.1)

Compensation and Benefits

3.6 stars (+0)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

69.0% (-2)

CEO Approval

86.0% (+2)

How does Healthcare compare?

Organizations in Healthcare tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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