The People & Culture Platform | Culture Amp

Government & Nonprofits 2021

The government benchmark and non profits includes government organizations from all levels of government - from local councils to national bodies as well as non profit organisations. Non profit organizations tend to be highly mission driven and often in service of disadvantaged groups and individuals. Employees in this sector tend to work in nonprofit management, public policy, civic service and philanthropy.

  • ~4m

    Questions answered
    in last 12 months

  • /
  • ~200

    Organizations

These insights represent ~4m questions answered from ~200 organizations, ranging in size from 20 to 6,800 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Nonprofit Organization Management

    58%

  • Government Administration

    11%

  • Civic & Social Organization

    9%

  • Philanthropy

    3%

  • Public Policy

    3%

  • International Trade and Development

    3%

  • International Affairs

    2%

  • Fund-raising

    2%

Region breakdown

  • North America

    45%

  • Oceania

    41%

  • Europe

    8%

  • MEA

    3%

  • Asia

    3%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

74% of Government and Nonprofits employees are engaged

This is in the top 46% compared with other industries.


The average eNPS score for organizations in this benchmark is 26 and is in the top 47% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I am proud to work for [Company]

90%

3% above global average

I would recommend [Company] as a great place to work

84%

Same as global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

71%

Same as global average

I rarely think about looking for a job at another company

58%

1% below global average

I see myself still working at [Company] in two years' time

66%

1% below global average

The highest scoring question for Government & Nonprofits had 91% of people agreeing that they know how their work contributes to the goals of [company] (+0% compared to overall) while they were generally most positive about Work & Life Blend.


People in Government & Nonprofits were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 22% of people disagreeing (+5% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Government and Nonprofits organizations.

1

Perspectives like mine are included in the decision making at [Company]

54% favorable


The factor this relates most closely to is Decision Making

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Government and Nonprofits organizations.

1

Perspectives like mine are included in the decision making at [Company]

54% favorable

Decision Making
2

I feel like I belong at [Company]

79% favorable

Belonging
3

I feel valued by my manager

84% favorable

Manager Support
4

I feel equipped to manage both personal and work life demands right now

72% favorable

Enablement
5

The leaders at [Company] demonstrate that people are important to the company's success

72% favorable

Leadership

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+2% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am happy with my current role relative to what was described to me

77% favorable

Alignment & Involvement
2

I can be my authentic self at work

80% favorable

Belonging
3

People from all backgrounds have equal opportunities to succeed at [Company]

56% favorable

Fairness
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.5 stars (-0.3)

Culture and Values

3.5 stars (-0.4)

Work Life Balance

3.5 stars (-0.3)

Compensation and Benefits

3.3 stars (-0.3)

Career Opportunities

3.1 stars (-0.4)

Recommend to Friend

61.0% (-10)

CEO Approval

74.0% (-10)

How does Government and Nonprofits compare?

Organizations in Government & Nonprofits tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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