The People & Culture Platform | Culture Amp

All Industries (Global) 2021

The Global Employee Engagement benchmark includes data from all companies using the Culture Amp platform that sought employee engagement related feedback from employees in 2019. This is a highly robust and reliable benchmark providing a useful representation of employee experience across industries, geographies and functions.

  • ~64m

    Questions answered
    in last 12 months

  • /
  • ~3k

    Organizations

These insights represent ~64m questions answered from ~3k organizations, ranging in size from 10 to 116,300 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    13%

  • Information Technology and Services

    9%

  • Internet

    9%

  • Financial Services

    6%

  • Nonprofit Organization Management

    4%

  • Marketing and Advertising

    3%

  • Hospital & Health Care

    3%

Region breakdown

  • North America

    49%

  • Oceania

    25%

  • Europe

    17%

  • Asia

    6%

  • MEA

    2%

  • South America

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

74% of All Industries (Global) employees are engaged

This is in the top 48% compared with other industries.


The average eNPS score for organizations in this benchmark is 27 and is in the top 35% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work

84%

Same as global average

I am proud to work for [Company]

87%

Same as global average

I rarely think about looking for a job at another company

59%

Same as global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

71%

Same as global average

I see myself still working at [Company] in two years' time

67%

Same as global average

The highest scoring question for All Industries (Global) had 93% of people agreeing that they understand how their work contributes to [company]'s mission (+0% compared to overall) while they were generally most positive about Contribution to Broader Purpose.


People in All Industries (Global) were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 16% of people disagreeing (+0% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in All Industries (Global) organizations.

1

I have confidence in the leaders at [Company]

78% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in All Industries (Global) organizations.

1

I have confidence in the leaders at [Company]

78% favorable

Leadership
2

At [Company], I am making good progress in my career and development goals

63% favorable

Progress and Growth
3

The leaders at [Company] demonstrate that people are important to the company's success

76% favorable

Leadership
4

[Company] is a great company for me to make a contribution to my development

77% favorable

Learning & Development
5

[Company] effectively directs resources (funding, people and effort) towards company goals

63% favorable

Company Performance

How long do people stay?

In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

At [Company], I am making good progress in my career and development goals

63% favorable

Progress and Growth
2

I am happy with my current role relative to what was described to me

77% favorable

Alignment & Involvement
3

[Company] is in a position to really succeed over the next three years

78% favorable

Company Performance
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.9 stars (+0)

Work Life Balance

3.9 stars (+0.1)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

72.0% (+1)

CEO Approval

86.0% (+2)

How does All Industries (Global) compare?

Organizations in All Industries (Global) tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

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