The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise. This benchmark only includes organizations of size 500–1000 employees.
Emerging
Benchmark status
We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.
Data provided by Culture Amp
Insurance
28%
Financial Services
14%
Architecture & Planning
14%
Investment Management
10%
Commercial Real Estate
7%
Real Estate
7%
Accounting
7%
Legal Services
3%
Management Consulting
3%
Human Resources
3%
Banking
3%
Oceania
64%
North America
25%
Europe
8%
Asia
3%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the bottom 48% compared with the overall average.
The average eNPS score for organizations in this benchmark is 20 and is in the top 33% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I see myself still working at [Company] in two years' time | 67% 4% above global average |
I would recommend [Company] as a great place to work | 83% 1% above global average |
I rarely think about looking for a job at another company | 56% 1% above global average |
I am proud to work for [Company] | 85% 1% below global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 65% 4% below global average |
People working in Professional Services 500–1000) are more engaged than Professional Services DACH, Marketing & Advertising Female, Professional Services Western Europe, and Retail United Kingdom. People working in Professional Services 500–1000) are less engaged than Asia 200–500), Technology Science Research United States, Investment Management Female, and Construction Male.
The highest scoring question for Professional Services 500–1000) had 87% of People agreeing that they are able to arrange time out from work when they need to (+0% compared to overall) while they were generally most positive about Work & Life Blend.
People in Professional Services 500–1000) were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 22% of people disagreeing (+2% above average).
In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (-1% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 [Company] is in a position to really succeed over the next three years | 75% favorable Company Performance |
2 My manager, or someone else, has communicated some clear actions based on recent employee survey results | 62% favorable Action |
3 I am happy with my current role relative to what was described to me | 76% favorable Alignment & Involvement |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.5 stars (-0.3) |
Culture and Values | 3.3 stars (-0.6) |
Work Life Balance | 3.6 stars (-0.2) |
Compensation and Benefits | 3.3 stars (-0.3) |
Career Opportunities | 3.4 stars (-0.1) |
Recommend to Friend | 64.0% (-7) |
CEO Approval | 82.5% (-1.5) |
Organizations in the Professional Services (500–1000) benchmark on average gave 6% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.
An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).
Global average
10%
Professional Services (500–1000)
6%
People in Professional Services 500–1000) were much more positive than average regarding Action and Decision Making.
On the lower side, People in Professional Services 500–1000) had much lower favorable scores than average in Fairness and Voice.
Insights data provided by Culture Amp.
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