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Professional Services (500–1000) 2020

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise. This benchmark only includes organizations of size 500–1000 employees.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Insurance

    28%

  • Financial Services

    14%

  • Architecture & Planning

    14%

  • Investment Management

    10%

  • Commercial Real Estate

    7%

  • Real Estate

    7%

  • Accounting

    7%

  • Legal Services

    3%

  • Management Consulting

    3%

  • Human Resources

    3%

  • Banking

    3%

Region breakdown

  • Oceania

    64%

  • North America

    25%

  • Europe

    8%

  • Asia

    3%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

71% of Professional Services (500–1000) employees are engaged

This is in the bottom 48% compared with the overall average.


The average eNPS score for organizations in this benchmark is 20 and is in the top 33% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

67%

4% above global average

I would recommend [Company] as a great place to work

83%

1% above global average

I rarely think about looking for a job at another company

56%

1% above global average

I am proud to work for [Company]

85%

1% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

65%

4% below global average

The highest scoring question for Professional Services 500–1000) had 87% of People agreeing that they are able to arrange time out from work when they need to (+0% compared to overall) while they were generally most positive about Work & Life Blend.


People in Professional Services 500–1000) were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 22% of people disagreeing (+2% above average).

How long do people stay?

In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

[Company] is in a position to really succeed over the next three years

75% favorable

Company Performance
2

My manager, or someone else, has communicated some clear actions based on recent employee survey results

62% favorable

Action
3

I am happy with my current role relative to what was described to me

76% favorable

Alignment & Involvement
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.5 stars (-0.3)

Culture and Values

3.3 stars (-0.6)

Work Life Balance

3.6 stars (-0.2)

Compensation and Benefits

3.3 stars (-0.3)

Career Opportunities

3.4 stars (-0.1)

Recommend to Friend

64.0% (-7)

CEO Approval

82.5% (-1.5)

Are staff empowered with results?

Organizations in the Professional Services (500–1000) benchmark on average gave 6% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Professional Services (500–1000)


    6%



  • How does Professional Services (500–1000) compare?

    People in Professional Services 500–1000) were much more positive than average regarding Action and Decision Making.


    On the lower side, People in Professional Services 500–1000) had much lower favorable scores than average in Fairness and Voice.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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