The Employee Experience Platform | Culture Amp

Professional Services (Western Europe) 2020

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services


  • Investment Banking


  • Insurance


  • Management Consulting


  • Staffing and Recruiting


  • Investment Management


  • Human Resources


  • Accounting


  • Legal Services


Included countries

  • France
  • Netherlands
  • Ireland
  • Spain
  • Italy
  • Belgium
  • Sweden
  • Denmark
  • Portugal
  • Finland
  • Norway
  • Luxembourg
  • Malta
  • Iceland
  • Gibraltar

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

65% of Professional Services (Western Europe) employees are engaged

This is the lowest scoring group compared with the overall average.

The average eNPS score for organizations in this benchmark is -6 and is the lowest scoring group compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time


1% below global average

I rarely think about looking for a job at another company


6% below global average

I would recommend [Company] as a great place to work


6% below global average

I am proud to work for [Company]


9% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere


10% below global average

The highest scoring question for Professional Services Western Europe had 86% of People agreeing that they know what they need to do to be successful in their role (+1% compared to overall) while they were generally most positive about Management.

People in Professional Services Western Europe were generally least favourable about Social Connection, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 18% of people disagreeing (+4% above average).

How long do people stay?

In the short term, 23% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+3% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.


I believe that my total compensation is fair, relative to similar roles at [Company]

39% favorable


Other departments at [Company] collaborate well with us to get the job done

53% favorable

Collaboration & Communication

The products and services [Company] provides are as good as, or better than, our main competitors

68% favorable

Company Performance
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.6 stars (-0.2)

Culture and Values

3.5 stars (-0.4)

Work Life Balance

3.5 stars (-0.3)

Compensation and Benefits

3.4 stars (-0.2)

Career Opportunities

3.2 stars (-0.3)

Recommend to Friend

69.0% (-2)

CEO Approval

75.0% (-9)

Are staff empowered with results?

Organizations in the Professional Services (Western Europe) benchmark on average gave 9% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).

  • Global average


  • Professional Services (Western Europe)


  • How does Professional Services (Western Europe) compare?

    On the lower side, People in Professional Services Western Europe had much lower favorable scores than average in Action, Social Connection, and Fairness.

    Insights data provided by Culture Amp.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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