Culture First 2021 – Join us for our first-ever virtual, free event to create a better world of work – Register today →

Professional Services (DACH) 2020

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    26%

  • Insurance

    17%

  • Management Consulting

    17%

  • Investment Banking

    13%

  • Accounting

    9%

  • Staffing and Recruiting

    9%

  • Investment Management

    4%

  • Legal Services

    4%

Included countries

  • Germany
  • Switzerland
  • Austria

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

64% of Professional Services (DACH) employees are engaged

This is the lowest scoring group compared with the overall average.


The average eNPS score for organizations in this benchmark is 14 and is in the bottom 27% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

63%

Same as global average

I would recommend [Company] as a great place to work

79%

3% below global average

I rarely think about looking for a job at another company

45%

10% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

59%

10% below global average

I am proud to work for [Company]

75%

11% below global average

The highest scoring question for Professional Services DACH had 90% of People agreeing that they know how their work contributes to the goals of [company] (+1% compared to overall) while they were generally most positive about Work & Life Blend.


People in Professional Services DACH were generally least favourable about Social Connection, and were most negative towards 'I rarely think about looking for a job at another company' with 26% of people disagreeing (+6% above average).

How long do people stay?

In the short term, 26% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+6% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am happy with my current role relative to what was described to me

69% favorable

Alignment & Involvement
2

My job performance is evaluated fairly

67% favorable

Feedback & Recognition
3

My job performance is evaluated fairly

67% favorable

Feedback & Recognition
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.7 stars (-0.1)

Culture and Values

3.6 stars (-0.3)

Work Life Balance

3.5 stars (-0.3)

Compensation and Benefits

3.2 stars (-0.4)

Career Opportunities

3.3 stars (-0.2)

Recommend to Friend

69.0% (-2)

CEO Approval

72.0% (-12)

Are staff empowered with results?

Organizations in the Professional Services (DACH) benchmark on average gave 8% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Professional Services (DACH)


    8%



  • How does Professional Services (DACH) compare?

    People in Professional Services DACH were much more positive than average regarding Decision Making.


    On the lower side, People in Professional Services DACH had much lower favorable scores than average in Action, Social Connection, and Fairness.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

    Build a world-class employee experience today

    Your browser is out of date. Our website is built to provide a faster, more engaging experience. Your browser may not support all of our features. Please update to the latest version of Microsoft Edge or contact your network administrator.

    Close browser update banner