The Employee Experience Platform | Culture Amp

Financial Services (200–500) 2020

The financial services benchmark represents a range of financial services companies from more traditional, large financial services firms to small, regional organizations. Please note that the companies in this benchmark make up a subset of the broader Finance Benchmark which includes all Financial institutions. This benchmark only includes organizations of size 200–500 employees.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services


Region breakdown

  • North America


  • Oceania


  • Europe


  • Asia


Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

70% of Financial Services (200–500) employees are engaged

This is in the bottom 30% compared with the overall average.

The average eNPS score for organizations in this benchmark is 11 and is in the bottom 19% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

[Company] motivates me to go beyond what I would in a similar role elsewhere


Same as global average

I would recommend [Company] as a great place to work


Same as global average

I rarely think about looking for a job at another company


1% below global average

I see myself still working at [Company] in two years' time


2% below global average

I am proud to work for [Company]


2% below global average

The highest scoring question for Financial Services 200–500) had 89% of People agreeing that they are able to arrange time out from work when they need to (+2% compared to overall) while they were generally most positive about Management.

People in Financial Services 200–500) were generally least favourable about Collaboration & Communication, and were most negative towards 'I believe that my total compensation is fair, relative to similar roles at [Company]' with 26% of people disagreeing (+3% above average).

How long do people stay?

In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.


Generally, the right people are rewarded and recognized at [Company]

61% favorable

Feedback & Recognition

At [Company] we act on promising new or innovative ideas

63% favorable


I believe action will take place as a result of this survey

57% favorable

Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

4.3 stars (+0.5)

Culture and Values

4.3 stars (+0.4)

Work Life Balance

4.3 stars (+0.5)

Compensation and Benefits

3.9 stars (+0.3)

Career Opportunities

4.0 stars (+0.5)

Recommend to Friend

83.0% (+12)

CEO Approval

92.0% (+8)

Are staff empowered with results?

Organizations in the Financial Services (200–500) benchmark on average gave 8% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).

  • Global average


  • Financial Services (200–500)


  • How does Financial Services (200–500) compare?

    People in Financial Services 200–500) were much more positive than average regarding Decision Making, Leadership, and Teamwork & Ownership.

    On the lower side, People in Financial Services 200–500) had much lower favorable scores than average in Fairness.

    Insights data provided by Culture Amp.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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