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The People & Culture Platform | Culture Amp

Kevin Campbell

Senior People Scientist, Culture Amp

I’ve devoted the last decade of my life to making work suck less. Along the way, I’ve realized that you don’t learn much about employee engagement and happiness by only studying burnout. If you want to learn what makes people happy, find people who love their jobs and learn what they’re doing differently (hint: it’s about job crafting).

After coaching and interviewing over 1,000 people about their fulfillment at work, I discovered something at odds with much of what I knew about making work better:

People who love their jobs didn’t find the perfect role, team, or company. Instead, most of them found good jobs and started crafting them into even better ones.

We all have some opportunity to turn the jobs we have into jobs we adore. Researchers call those of us that actually take advantage of that opportunity Job Crafters. What follows are 19 practical ways you can use the science of job crafting to redesign your work to be more engaging and meaningful.

Every example used in this article comes from my work as a coach and People Scientist and the accounts of job crafters cited in academic research.

1. Give yourself your own job title

Researchers discovered that cooks who referred to themselves as Culinary Artists “used their creative impulses in ways that connected them to their work” and “allowed them to experience their work as meaningful and creative, rather than scripted and uninspiring.” Creating your own title doesn’t mean you have to get HR’s approval to officially change your business cards, but you can certainly change the way you think about your work identity. Are you a Bartender, someone who pours cocktails, or a Mixologist, someone who concocts intoxicating potions?

2. Think about the way your job positively impacts others

One study discovered hospital cleaning staff who created more meaningful work experiences by recognizing how their roles were critical to healing patients. Not only did they make their jobs more engaging, they ultimately created a work unit that functioned better and created better interactions with nurses and other staff. Even debt collectors have found success in thinking about their role as “working with people to get debts off their mind” rather than just trying to collect.

3. Try to get facetime with the customers whose lives you impact in a positive way

At the University of Michigan, fundraising telemarketers increased donations by over 150% after meeting one of their scholarship recipients in person. So try to connect with the people you help and let them tell you what your work means to them. If you’re like most people, it will make your work feel more worthwhile.

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4. Take time to talk to your organization’s leaders about their objectives and key results

A study discovered that employees who strongly agree that they can link their personal goals to their organization’s goals are 3.5 times more likely to be engaged. Spend time thinking about how your work lines up with the company's success.  

5. Have conversations with your direct manager about what is important to them

Ask them: What’s the most important outcome of my role this quarter? How will success be measured? Even if you’ve had the same role for a while, things change. The most important thing last quarter might not even be relevant this year. Finding out what’s important to your boss and your organization in your next one-on-one meeting will help you feel more aligned and make your work feel more purposeful.

6. Reflect on the role your job has on your overall well-being

In every moment, choose to focus on what you love about your job rather than what annoys you. Gratitude of this sort has been shown to improve our well-being, enhance our relationships, and even lead to better self-control.

7. Start a work gratitude journal

Whenever you rock a presentation, get a thank you note from a colleague, go on an enjoyable work retreat, or take part in an exciting developmental opportunity, document it.

8. Spend time savoring positive work moments

Over time, you will get a better sense of what’s important to you and what really makes you happy. Not only will this amplify your happiness in the present, but it will also give you information you can use as you continue to craft your role in the future.

9. Develop a plan to spend more time with people who give you energy

For one week, at the end of every day, jot down the names of the people you interacted with and put them into two categories: those that gave you energy and those that didn’t. Spend more time with the people that give you energy, but limit the time you spend with those that drain you by sending them emails rather than communicating with them in person. One TEDx speaker, referred to this as the spend versus send strategy.

10. Make friends with colleagues who have similar interests

According to Wharton Business school Professor, Adam Grant, there’s a good chance most of us are underestimating the degree to which our work friendships influence our happiness and even our effectiveness. While we might not need to have best friends at work, we can certainly do things to foster better relationships.

11. Trade job responsibilities with your team members

Just because you have the same title, doesn't mean you have to have the same job. Think of all the bullet points that go along with your job title and throw them into a collective pile. Then go through those responsibilities with your colleagues and assign tasks based on your interests and aptitudes. Find a complementary partner to help you get through things you struggle with. Likewise, identify their weaknesses and lend them your strengths.

12. Sign up for hobby-related groups and clubs at work

At Culture Amp, for instance, I am a member of Slack channels and groups related to public speaking, dog ownership, and even Game of Thrones. Groups like these can be a great opportunity for you to connect with colleagues you might not otherwise have access to.

13. Host learn-at-lunches

Do you have a coding language you’re passionate about? If so, consider putting together a practical lunchtime workshop on Swift, Typescript, or whatever the hottest language is these days. Are you a People Geek? Then maybe you can start a mini Geekup within your organization on how to create a more people-oriented workplace.

14. Start or join an Employee Resource Group (ERG)

An ERG is a voluntary, employee-led group made up of people who join together based on common interests, backgrounds or demographic factors such as gender, race or ethnicity. Coaching clients of mine who have joined or started ERGs have found opportunities to build mentoring relationships with leaders in their organization and gained valuable leadership experience for themselves.

15. Sit in a workspace that matches your personality

I once had a coaching client who loved connecting with people. Unfortunately his desk was in a corner office far away from the hustle and bustle. Realizing his extroverted nature, he relocated himself to a makeshift office at the entrance of the cafeteria. He came to know nearly everyone at the company and built a reputation for connecting new people to managers with interesting projects. On the other hand, I’ve worked with countless introverts who have used one-on-one connections as a way to influence people outside of larger team meetings. Rather than trying to be more extroverted, they learned how to carve out opportunities to build relationships in settings that work for them.

16. Add work tasks that better suit your strengths

Start by taking a free strengths assessment to identify your virtues. One study followed 240 college students and found that those who used their strengths in connection with their goals, not only had greater goal attainment, but also enhanced wellbeing. Another Dutch study found that in weeks where civil engineers frequently used their strengths at work they were 83% more likely to describe themselves as immersed in their work, enthusiastic about their jobs, and bursting with energy throughout the week than on weeks where they were rarely able to use their strengths.

17. Be who you always wanted to be when you grew up, even if you’re in an entirely different job

One study interviewed an HR manager who spent time on employment law because she always wanted to be an attorney and a customer service rep who related her job of helping clients to being a therapist.

18. Identify work-related volunteer opportunities

Let’s say you have a gift for teaching and developing others, but find yourself working outside of a school setting. Consider ways that you can flex your talents within your job. Take, for example, a doctor who volunteers to train residents to fulfill her passion for teaching.

19. Introduce new approaches to improving your work

Many innovations flow out of automating menial tasks. One client of mine, a debt collector, created an excel document that automated notices that went out to customers. Not only did his job become more enjoyable, it also set him up for a successful career transition into marketing automation down the road.

What about leaders and managers?

If you’re a manager or leader you might be reading this and getting a little bit worried. You might be thinking; “I hired people to do a specific job and I don’t want them to run around spending their time on other things.”

The truth is, job crafting is already happening--every day--but it’s not always productive or intentional. By encouraging job crafting, you get to guide it toward company objectives.

Imagine you hired a babysitter to watch your kids while you and your partner went out for dinner and a show. When you get back home you not only find that your kids are safe asleep, but the babysitter has also cleaned the kitchen, finished the laundry, vacuumed the floor, made you cookies and created better relationship between your kids and your neighbors. Would you complain?

The limits of job crafting

Job crafting is not without occasional downfalls. Taking on too many new tasks can lead to overwork if you’re not careful. On the other hand, removing too many tasks might lead to lower performance.

Also, some jobs can’t be perfected with job crafting alone. Creating a great culture is a team sport and it requires more than one player. That’s why having the right feedback and action strategy is so important. Meanwhile, job crafting can help empower you to do your part.

Letting go of limiting constraints

It’s easy to think that career fulfillment is all about finding the perfect fit. The truth is, however, we have the power to craft a perfect fit using our current job descriptions and tasks as the starting point. Crafting your job is, in a sense, what engagement is all about: challenging yourself to do more, enjoying your coworkers, and pushing yourself to the limit of what you’re capable of.

Even the most rigid jobs offer some opportunity for adjustment. For instance, if you’re an out of work actor that’s making ends meet by waiting tables, you might look at your customer interactions as a way to sharpen your acting skills. After all, nobody’s going to notice if you try out a few accents (especially if you’re any good).

Research has shown that people who strongly follow an “inner voice” that guides them in the directions that are “right and satisfying” for themselves are more likely to have high self-esteem, experience vitality in their life, and obtain higher rates of subjective and psychological well-being.  

So why not follow that inner voice for yourself? After all, the number of ways one can carry out the responsibilities of a role are limitless. So why limit yourself?

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