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Professional Services (Europe) 2021

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.

  • ~4m

    Questions answered
    in last 12 months

  • /
  • ~150

    Organizations

These insights represent ~4m questions answered from ~150 organizations, ranging in size from 10 to 9,100 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    37%

  • Real Estate

    9%

  • Investment Management

    6%

  • Insurance

    6%

  • Venture Capital & Private Equity

    6%

  • Management Consulting

    5%

  • Staffing and Recruiting

    4%

  • Human Resources

    4%

  • Accounting

    3%

  • Information Services

    3%

  • Market Research

    3%

  • Architecture & Planning

    3%

  • Law Practice

    3%

  • Investment Banking

    2%

  • Professional Training & Coaching

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

70% of Professional Services (Europe) employees are engaged

This is in the bottom 19% compared with the overall average.


The average eNPS score for organizations in this benchmark is 14 and is in the bottom 11% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I rarely think about looking for a job at another company

56%

3% below global average

I would recommend [Company] as a great place to work

81%

3% below global average

I see myself still working at [Company] in two years' time

64%

3% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

67%

4% below global average

I am proud to work for [Company]

80%

7% below global average

The highest scoring question for Professional Services Europe had 88% of people agreeing that they know how their work contributes to the goals of [company] (-3% compared to overall) while they were generally most positive about Work & Life Blend.


People in Professional Services Europe were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 13% of people disagreeing (+1% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Europe) organizations.

1

I am able to make necessary changes in how I work to improve my own wellbeing

63% favorable


The factor this relates most closely to is Flexibility

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Europe) organizations.

1

I am able to make necessary changes in how I work to improve my own wellbeing

63% favorable

Flexibility
2

The leaders at [Company] demonstrate that people are important to the company's success

70% favorable

Leadership
3

I have confidence in the leaders at [Company]

79% favorable

Leadership
4

[Company] is a great company for me to make a contribution to my development

74% favorable

Learning & Development
5

[Company] is in a position to really succeed over the next three years

78% favorable

Company Performance

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+2% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

My manager regularly checks in with how I am doing (not just work related)

79% favorable

Manager Support
2

We have found meaningful ways to stay connected as colleagues in the current environment

79% favorable

Social Connections
3

[Company] is in a position to really succeed over the next three years

78% favorable

Company Performance
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.7 stars (-0.2)

Work Life Balance

3.7 stars (-0.1)

Compensation and Benefits

3.5 stars (-0.1)

Career Opportunities

3.5 stars (+0)

Recommend to Friend

70.0% (-1)

CEO Approval

89.0% (+5)

How does Professional Services (Europe) compare?

Organizations in Professional Services Europe tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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