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Professional Services (Asia) 2021

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.

  • ~1.2m

    Questions answered
    in last 12 months

  • /
  • ~75

    Organizations

These insights represent ~1.2m questions answered from ~75 organizations, ranging in size from 10 to 5,700 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    38%

  • Investment Management

    8%

  • Insurance

    7%

  • Venture Capital & Private Equity

    7%

  • Management Consulting

    6%

  • Human Resources

    6%

  • Staffing and Recruiting

    6%

  • Information Services

    4%

  • Architecture & Planning

    3%

  • Banking

    3%

  • Professional Training & Coaching

    3%

  • Law Practice

    3%

  • Market Research

    3%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

75% of Professional Services (Asia) employees are engaged

This is in the top 30% compared with the overall average.


The average eNPS score for organizations in this benchmark is 24 and is in the bottom 45% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

71%

4% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

73%

2% above global average

I rarely think about looking for a job at another company

60%

1% above global average

I would recommend [Company] as a great place to work

85%

1% above global average

I am proud to work for [Company]

86%

1% below global average

The highest scoring question for Professional Services Asia had 91% of people agreeing that they know how their work contributes to the goals of [company] (+0% compared to overall) while they were generally most positive about Teamwork & Ownership.


People in Professional Services Asia were generally least favourable about Learning & Development, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 19% of people disagreeing (-1% below average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Asia) organizations.

1

Most people here make a good effort to consult other staff where appropriate

82% favorable


The factor this relates most closely to is Collaboration & Communication

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Asia) organizations.

1

Most people here make a good effort to consult other staff where appropriate

82% favorable

Collaboration & Communication
2

Generally, the right people are rewarded and recognized at [Company]

65% favorable

Feedback & Recognition
3

We acknowledge people who deliver outstanding service here

77% favorable

Service & Quality Focus
4

Day-to-day decisions here demonstrate that quality and improvement are top priorities

73% favorable

Service & Quality Focus
5

Workloads are divided fairly among people where I work

72% favorable

Teamwork & Ownership

How long do people stay?

In the short term, 13% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-5% compared to overall) while on a longer time frame, 8% of people see themselves leaving within two years (-2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

Generally, the right people are rewarded and recognized at [Company]

65% favorable

Feedback & Recognition
2

We acknowledge people who deliver outstanding service here

77% favorable

Service & Quality Focus
3

I believe action will take place as a result of this survey

69% favorable

Action
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.7 stars (-0.1)

Culture and Values

3.6 stars (-0.3)

Work Life Balance

3.5 stars (-0.3)

Compensation and Benefits

3.5 stars (-0.1)

Career Opportunities

3.5 stars (+0)

Recommend to Friend

71.0% (+0)

CEO Approval

90.0% (+6)

How does Professional Services (Asia) compare?

Organizations in Professional Services Asia tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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