The People & Culture Platform | Culture Amp

Professional Services (500 - 1000) 2021

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise. This benchmark only includes organizations of size - 1000 employees.

  • ~1.7m

    Questions answered
    in last 12 months

  • /
  • ~60

    Organizations

These insights represent ~1.7m questions answered from ~60 organizations, ranging in size from 80 to 1,300 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    34%

  • Real Estate

    18%

  • Insurance

    11%

  • Banking

    5%

  • Human Resources

    5%

  • Law Practice

    4%

  • Architecture & Planning

    4%

  • Investment Management

    4%

  • Management Consulting

    4%

  • Accounting

    4%

Region breakdown

  • North America

    53%

  • Oceania

    31%

  • Europe

    12%

  • Asia

    2%

  • MEA

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

73% of Professional Services (500 - 1000) employees are engaged

This is in the top 44% compared with the overall average.


The average eNPS score for organizations in this benchmark is 23 and is in the bottom 40% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

68%

1% above global average

I am proud to work for [Company]

88%

1% above global average

I rarely think about looking for a job at another company

60%

1% above global average

I would recommend [Company] as a great place to work

84%

Same as global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

67%

4% below global average

The highest scoring question for Professional Services (500-1000) had 88% of people agreeing that their manager genuinely cares about their wellbeing (+0% compared to overall) while they were generally most positive about Social Connection.


People in Professional Services (500-1000) were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 17% of people disagreeing (+0% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (500 - 1000) organizations.

1

[Company] really allows us to make a positive difference

77% favorable


The factor this relates most closely to is Social Connection

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (500 - 1000) organizations.

1

[Company] really allows us to make a positive difference

77% favorable

Social Connection
2

I can be my authentic self at work

83% favorable

Belonging
3

I have confidence in the leaders at [Company]

84% favorable

Leadership
4

[Company] is a great company for me to make a contribution to my development

77% favorable

Learning & Development
5

My job performance is evaluated fairly

74% favorable

Feedback & Recognition

How long do people stay?

In the short term, 17% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-1% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

Workloads are divided fairly among people where I work

62% favorable

Teamwork & Ownership
2

Generally, the right people are rewarded and recognized at [Company]

63% favorable

Feedback & Recognition
3

I am happy with my current role relative to what was described to me

77% favorable

Alignment & Involvement
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.7 stars (-0.2)

Work Life Balance

3.7 stars (-0.1)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.5 stars (+0)

Recommend to Friend

72.0% (+1)

CEO Approval

90.0% (+6)

How does Professional Services (500 - 1000) compare?

Organizations in Professional Services (500-1000) tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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