The People & Culture Platform | Culture Amp

Professional Services (1000+) 2021

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise. This benchmark only includes organizations of size 1000 - + employees.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    35%

  • Insurance

    9%

  • Staffing and Recruiting

    7%

  • Management Consulting

    7%

  • Banking

    5%

  • Information Services

    5%

  • Accounting

    5%

  • Law Practice

    5%

  • Facilities Services

    4%

  • Investment Banking

    4%

  • Investment Management

    4%

  • Real Estate

    4%

Region breakdown

  • North America

    55%

  • Europe

    19%

  • Oceania

    13%

  • Asia

    7%

  • MEA

    4%

  • South America

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

71% of Professional Services (1000+) employees are engaged

This is in the bottom 35% compared with the overall average.


The average eNPS score for organizations in this benchmark is 19 and is in the bottom 26% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

69%

2% above global average

I rarely think about looking for a job at another company

57%

2% below global average

I am proud to work for [Company]

85%

2% below global average

I would recommend [Company] as a great place to work

81%

3% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

65%

6% below global average

The highest scoring question for Professional Services 1000+ had 88% of people agreeing that they know how their work contributes to the goals of [company] (-3% compared to overall) while they were generally most positive about Teamwork & Ownership.


People in Professional Services 1000+ were generally least favourable about Service & Quality Focus, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 12% of people disagreeing (+0% above average).

How long do people stay?

In the short term, 19% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies

54% favorable

Alignment & Involvement
2

I have access to the learning and development I need to do my job well

76% favorable

Learning & Development
3

Generally, I believe my workload is reasonable for my role

70% favorable

Work & Life Blend
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.6 stars (-0.2)

Culture and Values

3.5 stars (-0.4)

Work Life Balance

3.5 stars (-0.3)

Compensation and Benefits

3.4 stars (-0.2)

Career Opportunities

3.4 stars (-0.1)

Recommend to Friend

68.0% (-3)

CEO Approval

83.0% (-1)

How does Professional Services (1000+) compare?

Organizations in Professional Services 1000+ tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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