Hospitality (200-500) July 2026
~165k
Questions answered
over 12 months- /
~25
Organizations
These insights represent ~165k questions answered from ~25 organizations, collected between July 2025 and June 2026.
To ensure accuracy and stability of Emerging benchmarks we may use statistical sampling methods. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Hospitality, Leisure, Travel & Tourism, Airlines/Aviation, Events Services
Most represented regions in this benchmark
Oceania
41%
Northern America
27%
Europe
27%
Asia
4%
Reported gender breakdown
Female
55%
Male
45%
Non-Binary
0.06%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
71% of Hospitality (200-500) employees are engaged
This is in the top 45% compared with other industries.
The median eNPS score for organizations in this benchmark is 25 and is in the top 12% compared with other industries.
How does Hospitality (200-500) compare?
On the lower side, people in Hospitality (200-500) had much lower favorable scores than average in Learning & Development and Innovation.
People working in Hospitality (200-500) are more engaged than Local Councils AU & NZ, Local Councils Australia, Higher Education, and Government Administration. People working in Hospitality (200-500) are less engaged than Investment Management, Venture Capital, & Private Equity, Health & Wellness, and Engaging Growth.
The highest scoring question for Hospitality (200-500) had 89% of people agreeing that they know what they need to do to be successful in their role (+2% compared to overall) while they were generally most positive about Management.
People in Hospitality (200-500) were generally least favourable about Action, and were most negative towards 'I rarely think about looking for a job at another company' with 21% of people disagreeing (+1% above average).
How long do people stay?
In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+2% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+3% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
5%
3 months to 6 months
7%
6 months to less than 1 year
16%
1 to less than 2 years
18%
2 to less than 4 years
26%
4 to less than 6 years
8%
6 to less than 10 years
9%
Greater than 10 years
10%