Hospitality 1000+ January 2026
~3.5m
Questions answered
over 12 months- /
~25
Organizations
These insights represent ~3.5m questions answered from ~25 organizations, collected between January 2025 and December 2025.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Hospitality, Leisure, Travel & Tourism, Airlines/Aviation
Most represented regions in this benchmark
Northern America
41%
MEA
31%
Europe
15%
Asia
9%
Oceania
2%
Reported gender breakdown
Male
59%
Female
41%
Non-Binary
0.07%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
70% of Hospitality 1000+ employees are engaged
This is in the bottom 50% compared with other industries.
The median eNPS score for organizations in this benchmark is 23 and is in the top 17% compared with other industries.
How does Hospitality 1000+ compare?
People in Hospitality 1000+ were much more positive than average regarding Service & Quality Focus, Company Performance, and Alignment & Involvement.
On the lower side, people in Hospitality 1000+ had much lower favorable scores than average in Leadership, Social Connection, and Work & Life Blend.
People working in Hospitality 1000+ are more engaged than Public Relations & Communications, Higher Education, Government Administration, and Government. People working in Hospitality 1000+ are less engaged than Financial Services, Legal, Health & Wellness, and Consumer Goods.
The highest scoring question for Hospitality 1000+ had 88% of people agreeing that they know what they need to do to be successful in their role (+2% compared to overall) while they were generally most positive about Alignment & Involvement.
People in Hospitality 1000+ were generally least favourable about Action, and were most negative towards 'I believe action will take place as a result of this survey' with 21% of people disagreeing (+6% above average).
Which questions matter the most?
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Hospitality 1000+ organizations.
1 Day-to-day decisions here demonstrate that quality and improvement are top priorities | Service & Quality Focus |
2 At %[Company]% we act on promising new or innovative ideas | Innovation |
3 My manager is a great role model for employees | Management |
How long do people stay?
In the short term, 19% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-1% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
5%
3 months to 6 months
8%
6 months to less than 1 year
12%
1 to less than 2 years
20%
2 to less than 4 years
25%
4 to less than 6 years
6%
6 to less than 10 years
9%
Greater than 10 years
14%