The People & Culture Platform | Culture Amp

Financial Services 2021

The financial services benchmark represents a range of financial services companies from more traditional, large financial services firms to small, regional organizations. Please note that the companies in this benchmark make up a subset of the broader Finance Benchmark which includes all Financial institutions.

  • ~10m

    Questions answered
    in last 12 months

  • /
  • ~200

    Organizations

These insights represent ~10m questions answered from ~200 organizations, ranging in size from 20 to 24,400 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    100%

Region breakdown

  • North America

    57%

  • Europe

    23%

  • Asia

    8%

  • Oceania

    7%

  • South America

    3%

  • MEA

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

74% of Financial Services employees are engaged

This is in the top 30% compared with other industries.


The average eNPS score for organizations in this benchmark is 27 and is in the top 35% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

69%

2% above global average

I rarely think about looking for a job at another company

60%

1% above global average

I would recommend [Company] as a great place to work

85%

1% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

71%

Same as global average

I am proud to work for [Company]

86%

1% below global average

The highest scoring question for Financial Services had 95% of people agreeing that they understand how their work contributes to [company]'s mission (+2% compared to overall) while they were generally most positive about Work & Life Blend.


People in Financial Services were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 16% of people disagreeing (+0% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Financial Services organizations.

1

Day-to-day decisions here demonstrate that quality and improvement are top priorities

70% favorable


The factor this relates most closely to is Service & Quality Focus

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Financial Services organizations.

1

Day-to-day decisions here demonstrate that quality and improvement are top priorities

70% favorable

Service & Quality Focus
2

I feel valued by my manager

85% favorable

Manager Support
3

[Company] is a great company for me to make a contribution to my development

77% favorable

Learning & Development
4

The leaders at [Company] demonstrate that people are important to the company's success

77% favorable

Leadership
5

[Company] really allows us to make a positive difference

73% favorable

Social Connection

How long do people stay?

In the short term, 16% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I have access to the right resources to cope with stress

65% favorable

Company Initiatives
2

I have access to helpful resources for coping with stress

65% favorable

Support resources
3

Day-to-day decisions here demonstrate that quality and improvement are top priorities

70% favorable

Service & Quality Focus
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.9 stars (+0.1)

Culture and Values

4.0 stars (+0.1)

Work Life Balance

3.9 stars (+0.1)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

76.0% (+5)

CEO Approval

90.0% (+6)

How does Financial Services compare?

Organizations in Financial Services tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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