The Employee Experience Platform | Culture Amp

Financial Services 2022

  • ~4.5m

    Questions answered
    over 12 months

  • /
  • ~250

    Organizations

These insights represent ~4.5m questions answered from ~250 organizations, from surveys ranging in size from 19 to 17,544 participants, collected over the course of 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Most represented industries in this benchmark

  • Financial Services

    100%

Most represented regions in this benchmark

  • North America

    56%

  • Europe

    16%

  • Oceania

    11%

  • Asia

    9%

  • South America

    6%

  • MEA

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

76% of Financial Services employees are engaged

This is in the top 42% compared with other industries.


The average eNPS score for organizations in this benchmark is 29 and is in the top 24% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work

86%

2% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

73%

2% above global average

I am proud to work for [Company]

87%

Same as global average

I rarely think about looking for a job at another company

62%

4% above global average

I see myself still working at [Company] in two years' time

70%

3% above global average

The highest scoring question for Financial Services had 94% of people agreeing that the work that they do at [Company] is important (+3% compared to overall) while they were generally most positive about Contribution to Broader Purpose.


People in Financial Services were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 11% of people disagreeing (-1% below average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Financial Services organizations.

1

Administrative tasks that don't have a specific owner (e.g., taking notes in meetings, scheduling events, cleaning up shared space) are fairly divided at [Company]

60% favorable


The factor this relates most closely to is Equity

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Financial Services organizations.

1

Administrative tasks that don't have a specific owner (e.g., taking notes in meetings, scheduling events, cleaning up shared space) are fairly divided at [Company]

60% favorable

Equity
2

I am comfortable sharing my personal background and experiences at [Company]

84% favorable

Diversity
3

The leaders at [Company] demonstrate that people are important to the company's success

80% favorable

Leadership
4

I am satisfied with how decisions are made at [Company]

64% favorable

Decision Making
5

[Company] effectively directs resources (funding, people and effort) towards company goals

66% favorable

Company Performance

How long do people stay?

In the short term, 15% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-3% compared to overall) while on a longer time frame, 8% of people see themselves leaving within two years (-2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am satisfied with how decisions are made at [Company]

64% favorable

Decision Making
2

I am comfortable sharing my personal background and experiences at [Company]

84% favorable

Diversity
3

Administrative tasks that don't have a specific owner (e.g., taking notes in meetings, scheduling events, cleaning up shared space) are fairly divided at [Company]

60% favorable

Equity
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

4.0 stars (0)

Senior Leadership

3.6 stars (+0.1)

Diversity and Inclusion

4.0 stars (-0.1)

Culture and Values

3.9 stars (0)

Work Life Balance

4.0 stars (+0.2)

Compensation and Benefits

3.7 stars (+0.1)

Carrer Opportunities

3.6 stars (0)

Recommend to Friend

75.0% (-2.0)

CEO Approval

93.0% (+5.0)

Understanding Tenure distributions

Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.

The tenure composition of a benchmark can influence overall scores.

Tenure distributions

  • Less than 6 months

    13%

  • 6 months to less than 1 year

    11%

  • 1 to less than 2 years

    16%

  • 2 to less than 4 years

    22%

  • 4 to less than 6 years

    11%

  • 6 to 10 years

    11%

  • Greater than 10 years

    16%

Questions included in Financial Services

Most of Engagement questions, most of Inclusion Survey 2 questions

Display all questions
  • I know how my work contributes to the goals of [Company]

  • Workloads are divided fairly among people where I work

  • We have enough autonomy to perform our jobs effectively

  • I feel respected at [Company]

  • I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies

  • I feel I am part of a team

  • We hold ourselves and our team members accountable for results

  • The leaders at [Company] demonstrate that people are important to the company's success

  • My manager is a great role model for employees

  • I believe that my total compensation is fair, relative to similar roles at [Company]

  • [Company] values diversity

  • I feel safe to take risks at [Company]

  • I believe there are good career opportunities for me at [Company]

  • I am happy with my current role relative to what was described to me

  • Other departments at [Company] collaborate well with us to get the job done

  • I see myself still working at [Company] in two years' time

  • Day-to-day decisions here demonstrate that quality and improvement are top priorities

  • We acknowledge people who deliver outstanding service here

  • I would recommend [Company] as a great place to work

  • I have access to the learning and development I need to do my job well

  • [Company] builds teams that are diverse

  • [Company] effectively directs resources (funding, people and effort) towards company goals

  • [Company] believes that people can always greatly improve their talents and abilities

  • Perspectives like mine are included in the decision making at [Company]

  • I feel valued for the unique contribution I can make to [Company]

  • I am comfortable sharing my personal background and experiences at [Company]

  • The information I need to do my job effectively is readily available

  • The leaders at [Company] keep people informed about what is happening

  • My manager keeps me informed about what is happening at [Company]

  • My manager (or someone in management) has shown a genuine interest in my career aspirations

  • The leaders at [Company] have communicated a vision that motivates me

  • I am proud to work for [Company]

  • I am given opportunities to develop skills relevant to my interests

  • We are encouraged to be innovative even though some of our initiatives may not succeed

  • [Company] is a great company for me to make a contribution to my development

  • Administrative tasks that don't have a specific owner (e.g., taking notes in meetings, scheduling events, cleaning up shared space) are fairly divided at [Company]

  • I understand how my work contributes to [Company]’s mission

  • I believe action will take place as a result of this survey

  • I have confidence in the leaders at [Company]

  • I have been provided an opportunity to see and discuss recent employee survey results

  • [Company] motivates me to go beyond what I would in a similar role elsewhere

  • I have seen positive changes taking place based on recent employee survey results

  • When I share my opinion, it is valued

  • At [Company] there is open and honest two-way communication

  • I am appropriately involved in decisions that affect my work

  • When there are career opportunities at [Company], I am aware of them

  • The work that we do at [Company] is important

  • I am able to arrange time out from work when I need to

  • Generally, the right people are rewarded and recognized at [Company]

  • The products and services [Company] provides are as good as, or better than, our main competitors

  • [Company] really allows us to make a positive difference

  • Most people here make a good effort to consult other staff where appropriate

  • I am satisfied with how decisions are made at [Company]

  • Generally, I believe my workload is reasonable for my role

  • [Company]'s commitment to social responsibility (e.g. community support, sustainability, etc.) is genuine

  • I can be my authentic self at work

  • My job performance is evaluated fairly

  • My manager genuinely cares about my wellbeing

  • We are genuinely supported if we choose to make use of flexible working arrangements

  • I have access to the things I need to do my job well

  • My manager gives me useful feedback on how well I am performing

  • My manager, or someone else, has communicated some clear actions based on recent employee survey results

  • People from all backgrounds have equal opportunities to succeed at [Company]

  • When it is clear that someone is not delivering in their role we do something about it

  • I can voice a contrary opinion without fear of negative consequences

  • I feel like I belong at [Company]

  • At [Company] we act on promising new or innovative ideas

  • I rarely think about looking for a job at another company

  • I know what I need to do to be successful in my role

  • I am provided the information I need to do my job well

  • Our physical workspace is enjoyable to work in

  • Most of the systems and processes here support us getting our work done effectively

  • I receive appropriate recognition for good work at [Company]

  • [Company] is in a position to really succeed over the next three years

How does Financial Services compare?

People in Financial Services were much more positive than average regarding Work Pressure, Overall Industries (Global) Wellbeing, and Work Life Blend.


On the lower side, people in Financial Services had much lower favorable scores than average in Managing Energy.

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