Hospitality (100-200) January 2026
~70k
Questions answered
over 12 months- /
~20
Organizations
These insights represent ~70k questions answered from ~20 organizations, collected between January 2025 and December 2025.
To ensure accuracy and stability of Emerging benchmarks we may use statistical sampling methods. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Leisure, Travel & Tourism, Hospitality, Airlines/Aviation, Events Services
Most represented regions in this benchmark
Europe
41%
Oceania
40%
Northern America
14%
Asia
3%
Reported gender breakdown
Female
58%
Male
42%
Non-Binary
0.07%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
69% of Hospitality (100-200) employees are engaged
This is in the bottom 49% compared with other industries.
The median eNPS score for organizations in this benchmark is 18 and is in the top 39% compared with other industries.
How does Hospitality (100-200) compare?
People in Hospitality (100-200) were much more positive than average regarding Innovation.
On the lower side, people in Hospitality (100-200) had much lower favorable scores than average in Learning & Development and Service & Quality Focus.
People working in Hospitality (100-200) are more engaged than Public Relations & Communications, Higher Education, and Government Administration. People working in Hospitality (100-200) are less engaged than Biotechnology, Renewables & Environment, Financial Services, and Legal.
The highest scoring question for Hospitality (100-200) had 89% of people agreeing that they know how their work contributes to the goals of %[Company]% (-1% compared to overall) while they were generally most positive about Management.
People in Hospitality (100-200) were generally least favourable about Action, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 24% of people disagreeing (+0% above average).
How long do people stay?
In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (+1% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
3%
3 months to 6 months
5%
6 months to less than 1 year
12%
1 to less than 2 years
22%
2 to less than 4 years
30%
4 to less than 6 years
7%
6 to less than 10 years
10%
Greater than 10 years
10%