Civic & Social Organization July 2026
~0.8m
Questions answered
over 12 months- /
~150
Organizations
These insights represent ~0.8m questions answered from ~150 organizations, collected between July 2025 and June 2026.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry.
Data provided by Culture Amp
Most represented industries in this benchmark
Civic & Social Organization
Most represented regions in this benchmark
Oceania
51%
Northern America
25%
Europe
22%
Reported gender breakdown
Female
70%
Male
30%
Non-Binary
0.26%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
70% of Civic and Social Organization employees are engaged
This is in the bottom 50% compared with other industries.
The median eNPS score for organizations in this benchmark is 15 and is in the bottom 43% compared with other industries.
How does Civic and Social Organization compare?
People in Civic & Social Organization were much more positive than average regarding Social Connection, Overall Industries (Global) Wellbeing, and Ownership.
On the lower side, people in Civic & Social Organization had much lower favorable scores than average in Equity, Collaboration & Communication, and Growth.
People working in Civic & Social Organization are more engaged than Local Councils AU & NZ, Local Councils Australia, Higher Education, and Government Administration. People working in Civic & Social Organization are less engaged than Biotechnology, Legal Services, Renewables & Environment, and Civil Engineering.
The highest scoring question for Civic & Social Organization had 92% of people agreeing that they understand how their work contributes to %[Company]%'s mission (-1% compared to overall) while they were generally most positive about Contribution to Broader Purpose.
People in Civic & Social Organization were generally least favourable about Equity, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 19% of people disagreeing (+2% above average).
Which questions matter the most?
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Civic and Social Organization organizations.
1 The leaders at %[Company]% have communicated a vision that motivates me | Leadership |
2 The leaders at %[Company]% demonstrate that people are important to the company's success | Leadership |
3 Day-to-day decisions here demonstrate that quality and improvement are top priorities | Service & Quality Focus |
How long do people stay?
In the short term, 22% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+3% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+2% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
3%
3 months to 6 months
6%
6 months to less than 1 year
10%
1 to less than 2 years
16%
2 to less than 4 years
25%
4 to less than 6 years
12%
6 to less than 10 years
14%
Greater than 10 years
15%