Call Centre Europe January 2026
~90k
Questions answered
over 12 months- /
~75
Organizations
These insights represent ~90k questions answered from ~75 organizations, collected between January 2025 and December 2025.
To ensure accuracy and stability of Emerging benchmarks we may use statistical sampling methods. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Internet, Leisure, Travel & Tourism, Financial Services, Information Technology & Services, Computer Software, Insurance, Gambling & Casinos, Marketing & Advertising, Entertainment, Food & Beverages
Reported gender breakdown
Female
59%
Male
41%
Non-Binary
0.08%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
63% of Call Centre Europe employees are engaged
This is in the bottom 30% compared with the overall average.
The median eNPS score for organizations in this benchmark is 0 and is in the bottom 13% compared with the overall average.
How does Call Centre Europe compare?
People in Call Centre Europe were much more positive than average regarding Growth.
On the lower side, people in Call Centre Europe had much lower favorable scores than average in Action, Feedback & Recognition, and Company Performance.
People working in Call Centre Europe are more engaged than Manufacturing Japan, Nonprofit Organization Management United Kingdom, Creative & Media Central Europe, and Computer Software Netherlands. People working in Call Centre Europe are less engaged than Internet United Kingdom, Singapore 1000+, New Zealand > 5000, and Manufacturing (1000-5000).
The highest scoring question for Call Centre Europe had 88% of people agreeing that they know what they need to do to be successful in their role (+1% compared to overall) while they were generally most positive about Management.
People in Call Centre Europe were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 16% of people disagreeing (+2% above average).
How long do people stay?
In the short term, 25% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+5% compared to overall) while on a longer time frame, 14% of people see themselves leaving within two years (+4% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
0.43%
3 months to 6 months
1%
6 months to less than 1 year
6%
1 to less than 2 years
13%
2 to less than 4 years
30%
4 to less than 6 years
13%
6 to less than 10 years
17%
Greater than 10 years
19%