Call Centre Europe July 2026
~75k
Questions answered
over 12 months- /
~70
Organizations
These insights represent ~75k questions answered from ~70 organizations, collected between July 2025 and June 2026.
To ensure accuracy and stability of Emerging benchmarks we may use statistical sampling methods. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Computer Software, Information Technology & Services, Internet, Financial Services, Leisure, Travel & Tourism, Apparel & Fashion, Insurance, Marketing & Advertising, Real Estate, Gambling & Casinos
Reported gender breakdown
Female
55%
Male
45%
Non-Binary
0.05%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
63% of Call Centre Europe employees are engaged
This is in the bottom 28% compared with the overall average.
The median eNPS score for organizations in this benchmark is 8 and is in the bottom 22% compared with the overall average.
How does Call Centre Europe compare?
People in Call Centre Europe were much more positive than average regarding Inclusion and Growth.
On the lower side, people in Call Centre Europe had much lower favorable scores than average in Action, Equity, and Feedback & Recognition.
People working in Call Centre Europe are more engaged than Management Consulting United Kingdom, Management Consulting Europe, Information Technology & Services Germany, and Consulting & Staffing United Kingdom. People working in Call Centre Europe are less engaged than Manufacturing Poland, New Zealand 1000+, Resources & Utilities Oceania, and Media & Marketing (200-500).
The highest scoring question for Call Centre Europe had 85% of people agreeing that they know what they need to do to be successful in their role (-2% compared to overall) while they were generally most positive about Growth.
People in Call Centre Europe were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 12% of people disagreeing (-2% below average).
How long do people stay?
In the short term, 24% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+5% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+3% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
2%
3 months to 6 months
2%
6 months to less than 1 year
6%
1 to less than 2 years
11%
2 to less than 4 years
29%
4 to less than 6 years
15%
6 to less than 10 years
17%
Greater than 10 years
19%