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Professional Services (New Zealand) 2020

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Insurance

    21%

  • Investment Banking

    18%

  • Accounting

    14%

  • Financial Services

    11%

  • Staffing and Recruiting

    11%

  • Architecture & Planning

    7%

  • Professional Training & Coaching

    4%

  • Investment Management

    4%

  • Legal Services

    4%

  • Information Services

    4%

  • Banking

    4%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

66% of Professional Services (New Zealand) employees are engaged

This is the lowest scoring group compared with the overall average.


The average eNPS score for organizations in this benchmark is 1 and is in the bottom 3% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I rarely think about looking for a job at another company

53%

2% below global average

I see myself still working at [Company] in two years' time

60%

3% below global average

I would recommend [Company] as a great place to work

76%

6% below global average

I am proud to work for [Company]

80%

6% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

58%

11% below global average

The highest scoring question for Professional Services New Zealand had 87% of People agreeing that they are able to arrange time out from work when they need to (+0% compared to overall) while they were generally most positive about Work & Life Blend.


People in Professional Services New Zealand were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 20% of people disagreeing (+0% above average).

How long do people stay?

In the short term, 22% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+2% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

The leaders at [Company] demonstrate that people are important to the company's success

68% favorable

Leadership
2

[Company] is in a position to really succeed over the next three years

76% favorable

Company Performance
3

Other departments at [Company] collaborate well with us to get the job done

58% favorable

Collaboration & Communication
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.25 stars (-0.5)

Culture and Values

3.6 stars (-0.3)

Work Life Balance

3.45 stars (-0.3)

Compensation and Benefits

3.05 stars (-0.6)

Career Opportunities

2.9 stars (-0.6)

Recommend to Friend

59.5% (-11.5)

CEO Approval

84.0% (+0)

Are staff empowered with results?

Organizations in the Professional Services (New Zealand) benchmark on average gave 8% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Professional Services (New Zealand)


    8%



  • How does Professional Services (New Zealand) compare?

    People in Professional Services New Zealand were much more positive than average regarding Decision Making.


    On the lower side, People in Professional Services New Zealand had much lower favorable scores than average in Fairness, Feedback & Recognition, and Voice.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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