case study

Choicelunch has made a promise to bring healthier lunches to schools. To deliver, they put their company culture first. They know that to deliver on this promise their employees need to be connected to the company and to the calling.

To understand a company’s culture, you need to understand the sum of its parts. This is where Choicelunch turned to Culture Amp.

How to get a handle on a distributed team, with operations across four different sites?

This is in addition to 30 trucks delivering food to more than 250 schools up and down California every day. It was hard to really know how employees were doing.

Each location had a different “vibe” and Choicelunch wanted to better understand the drivers behind the “micro-cultures” they found at each location.

“We saw significantly lower response rates and engagement in one of our locations which we didn’t expect. Their performance was not poor, so we didn’t realize how challenging that environment was,” says Justin Gagnon, CEO. “Culture Amp gave us the opportunity to identify a problem and resolve it quickly. We would never have known otherwise.”

Choicelunch quickly uncover areas for improvement

Culture Amp gave Choicelunch the framework needed to improve the consistency of employee experience. At the core of this was making sure all levels and locations experienced and delivered on the core values of the brand.

“For us, the fact that the survey was simple and customizable made it easy for employees to relate. This was an important factor for how seriously they took the survey” Gagnon said. Choicelunch was able to get all the feedback they needed, in real-time. It enabled Choicelunch to make and realize immediate impact.

“We wanted something we could use on an ongoing basis that could benchmark engagement and give us ongoing results. We didn’t just want a one-time thing. With Culture Amp we have ownership over the data and can slice and dice it however we need to.”