Utilities North America July 2025
Emerging
Benchmark status
We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Utilities
Reported gender breakdown
Male
70%
Female
30%
Non-Binary
0.12%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
68% of Utilities North America employees are engaged
This is in the bottom 48% compared with the overall average.
The median eNPS score for organizations in this benchmark is 16 and is in the top 42% compared with the overall average.
How does Utilities North America compare?
People in Utilities North America were much more positive than average regarding Growth and Alignment & Involvement.
On the lower side, people in Utilities North America had much lower favorable scores than average in Action, Company Performance, and Feedback & Recognition.
People working in Utilities North America are more engaged than Nonprofit Organization Management Europe, Hungary, Germany (200-500), and Turkey 1000+. People working in Utilities North America are less engaged than North America (100-200), Construction & Heavy Industry (100-200), Consulting & Staffing United States, and Consulting & Staffing North America.
The highest scoring question for Utilities North America had 87% of people agreeing that their manager genuinely cares about their wellbeing (+0% compared to overall) while they were generally most positive about Management.
People in Utilities North America were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 21% of people disagreeing (+4% above average).
How long do people stay?
In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
4%
3 months to 6 months
6%
6 months to less than 1 year
8%
1 to less than 2 years
14%
2 to less than 4 years
27%
4 to less than 6 years
11%
6 to less than 10 years
11%
Greater than 10 years
19%