Financial Services North America January 2026
~1.4m
Questions answered
over 12 months- /
~150
Organizations
These insights represent ~1.4m questions answered from ~150 organizations, collected between January 2025 and December 2025.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Financial Services
Reported gender breakdown
Male
53%
Female
47%
Non-Binary
0.15%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
76% of Financial Services North America employees are engaged
This is in the top 37% compared with the overall average.
The median eNPS score for organizations in this benchmark is 19 and is in the top 32% compared with the overall average.
How does Financial Services North America compare?
People in Financial Services North America were much more positive than average regarding Action, Feedback & Recognition, and Collaboration & Communication.
On the lower side, people in Financial Services North America had much lower favorable scores than average in Equity.
People working in Financial Services North America are more engaged than Nonprofit Organization Management United Kingdom, Creative & Media Central Europe, Manufacturing Japan, and Computer Software Benelux. People working in Financial Services North America are less engaged than India (500-1000), New Tech Brazil, Consulting & Staffing South Asia, and Real Estate North America.
The highest scoring question for Financial Services North America had 92% of people agreeing that they know how their work contributes to the goals of %[Company]% (+2% compared to overall) while they were generally most positive about Management.
People in Financial Services North America were generally least favourable about Equity, and were most negative towards 'I am satisfied with how decisions are made at %[Company]%' with 12% of people disagreeing (-2% below average).
Which questions matter the most?
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Financial Services North America organizations.
1 The leaders at %[Company]% demonstrate that people are important to the company's success | Leadership |
2 I have confidence in the leaders at %[Company]% | Leadership |
3 Day-to-day decisions here demonstrate that quality and improvement are top priorities | Service & Quality Focus |
How long do people stay?
In the short term, 14% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-6% compared to overall) while on a longer time frame, 6% of people see themselves leaving within two years (-4% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
1%
3 months to 6 months
3%
6 months to less than 1 year
8%
1 to less than 2 years
15%
2 to less than 4 years
29%
4 to less than 6 years
16%
6 to less than 10 years
15%
Greater than 10 years
13%