The People & Culture Platform | Culture Amp

Professional Services 2021

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.

  • ~15m

    Questions answered
    in last 12 months

  • /
  • ~500

    Organizations

These insights represent ~15m questions answered from ~500 organizations, ranging in size from 20 to 24,400 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    34%

  • Real Estate

    10%

  • Insurance

    8%

  • Management Consulting

    6%

  • Investment Management

    5%

  • Staffing and Recruiting

    4%

  • Accounting

    4%

  • Banking

    4%

  • Venture Capital & Private Equity

    3%

  • Law Practice

    3%

  • Investment Banking

    3%

  • Architecture & Planning

    3%

  • Legal Services

    2%

  • Human Resources

    2%

Region breakdown

  • North America

    53%

  • Europe

    19%

  • Oceania

    17%

  • Asia

    7%

  • MEA

    3%

  • South America

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

74% of Professional Services employees are engaged

This is in the top 26% compared with other industries.


The average eNPS score for organizations in this benchmark is 26 and is in the top 47% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

69%

2% above global average

I rarely think about looking for a job at another company

60%

1% above global average

I would recommend [Company] as a great place to work

85%

1% above global average

I am proud to work for [Company]

87%

Same as global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

71%

Same as global average

The highest scoring question for Professional Services had 93% of people agreeing that they understand how their work contributes to [company]'s mission (+0% compared to overall) while they were generally most positive about Contribution to Broader Purpose.


People in Professional Services were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 16% of people disagreeing (+0% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services organizations.

1

I generally feel positive towards work at [Company]

84% favorable


The factor this relates most closely to is Overall Wellbeing

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services organizations.

1

I generally feel positive towards work at [Company]

84% favorable

Overall Wellbeing
2

[Company] is a great company for me to make a contribution to my development

76% favorable

Learning & Development
3

The leaders at [Company] demonstrate that people are important to the company's success

77% favorable

Leadership
4

Day-to-day decisions here demonstrate that quality and improvement are top priorities

70% favorable

Service & Quality Focus
5

I am satisfied with how decisions are made at [Company]

58% favorable

Decision Making

How long do people stay?

In the short term, 16% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I usually feel very positive towards work at [Company]

84% favorable

Overall Wellbeing
2

I generally feel positive towards work at [Company]

84% favorable

Overall Wellbeing
3

My workload right now feels reasonable for my role

66% favorable

Work pressure
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.9 stars (+0.1)

Culture and Values

3.8 stars (-0.1)

Work Life Balance

3.8 stars (+0)

Compensation and Benefits

3.6 stars (+0)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

73.0% (+2)

CEO Approval

88.0% (+4)

How does Professional Services compare?

Organizations in Professional Services tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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