The People & Culture Platform | Culture Amp

Nonprofit 2021

The non-profit benchmark is representative of the not for profit sector. These organizations tend to be highly mission driven and often in service of disadvantaged groups and individuals. Employees in this sector tend to work in nonprofit management, public policy, civic service and philanthropy.

  • ~2.5m

    Questions answered
    in last 12 months

  • /
  • ~150

    Organizations

These insights represent ~2.5m questions answered from ~150 organizations, ranging in size from 20 to 6,300 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Nonprofit Organization Management

    72%

  • Civic & Social Organization

    11%

  • Philanthropy

    4%

  • Public Policy

    4%

  • Fund-raising

    3%

  • Religious Institutions

    2%

  • Think Tanks

    2%

Region breakdown

  • North America

    54%

  • Oceania

    30%

  • Europe

    10%

  • MEA

    4%

  • Asia

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

74% of Nonprofit employees are engaged

This is in the top 50% compared with other industries.


The average eNPS score for organizations in this benchmark is 27 and is in the top 35% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I am proud to work for [Company]

91%

4% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

72%

1% above global average

I would recommend [Company] as a great place to work

84%

Same as global average

I rarely think about looking for a job at another company

57%

2% below global average

I see myself still working at [Company] in two years' time

65%

2% below global average

The highest scoring question for Non Profits had 93% of people agreeing that they know how their work contributes to the goals of [company] (+2% compared to overall) while they were generally most positive about Social Connection.


People in Non Profits were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 22% of people disagreeing (+5% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Nonprofit organizations.

1

I feel valued by my manager

85% favorable


The factor this relates most closely to is Manager Support

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Nonprofit organizations.

1

I feel valued by my manager

85% favorable

Manager Support
2

The leaders at [Company] demonstrate that people are important to the company's success

74% favorable

Leadership
3

[Company] is in a position to really succeed over the next three years

73% favorable

Company Performance
4

The leaders at [Company] have communicated a vision that motivates me

71% favorable

Leadership
5

I can be my authentic self at work

81% favorable

Belonging

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+2% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am happy with my current role relative to what was described to me

77% favorable

Alignment & Involvement
2

I can be my authentic self at work

81% favorable

Belonging
3

[Company] effectively directs resources (funding, people and effort) towards company goals

66% favorable

Company Performance
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.5 stars (-0.3)

Culture and Values

3.5 stars (-0.4)

Work Life Balance

3.5 stars (-0.3)

Compensation and Benefits

3.3 stars (-0.3)

Career Opportunities

3.1 stars (-0.4)

Recommend to Friend

62.0% (-9)

CEO Approval

74.0% (-10)

How does Nonprofit compare?

Organizations in Non Profits tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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