The People & Culture Platform | Culture Amp

Hospital & Health Care 2021

The hospital and health care benchmark includes hospitals and health care organizations that provide a wide range of health services in hospital or large clinic settings, or provide ancillary services to. The people these organizations tend to employ are predominantly medical professionals and allied health staff, with some start to adopt a greater technology focus.

  • ~3m

    Questions answered
    in last 12 months

  • /
  • ~70

    Organizations

These insights represent ~3m questions answered from ~70 organizations, ranging in size from 30 to 12,400 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Hospital & Health Care

    100%

Region breakdown

  • North America

    58%

  • Europe

    29%

  • Oceania

    9%

  • South America

    2%

  • Asia

    1%

  • MEA

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

76% of Hospital and Health Care employees are engaged

This is in the top 15% compared with other industries.


The average eNPS score for organizations in this benchmark is 25 and is in the bottom 45% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

71%

4% above global average

I rarely think about looking for a job at another company

62%

3% above global average

I am proud to work for [Company]

90%

3% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

73%

2% above global average

I would recommend [Company] as a great place to work

83%

1% below global average

The highest scoring question for Hospital & Health Care had 91% of people agreeing that they know how their work contributes to the goals of [company] (+0% compared to overall) while they were generally most positive about Social Connection.


People in Hospital & Health Care were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 19% of people disagreeing (+3% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Hospital and Health Care organizations.

1

People from all backgrounds have equal opportunities to succeed at [Company]

78% favorable


The factor this relates most closely to is Fairness

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Hospital and Health Care organizations.

1

People from all backgrounds have equal opportunities to succeed at [Company]

78% favorable

Fairness
2

[Company] is supporting employees during the COVID-19 Pandemic

86% favorable

Company Confidence
3

When I share my opinion, it is valued

75% favorable

Voice
4

[Company] is a great company for me to make a contribution to my development

76% favorable

Learning & Development
5

The leaders at [Company] demonstrate that people are important to the company's success

75% favorable

Leadership

How long do people stay?

In the short term, 16% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

People from all backgrounds have equal opportunities to succeed at [Company]

78% favorable

Fairness
2

[Company] effectively directs resources (funding, people and effort) towards company goals

65% favorable

Company Performance
3

[Company] is supporting employees during COVID-19

86% favorable

Company and Leadership Commitment
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.9 stars (+0.1)

Culture and Values

3.9 stars (+0)

Work Life Balance

3.9 stars (+0.1)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

69.0% (-2)

CEO Approval

86.0% (+2)

How does Hospital and Health Care compare?

Organizations in Hospital & Health Care tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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