AI Addendum
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Version effective date: 10 June, 2026
INTRODUCTION
This Artificial Intelligence Addendum (AI Addendum) forms part of the Agreement and sets out the respective rights and responsibilities of the Customer and Culture Amp in relation to the development, provision and use of AI Features. Capitalised terms used, but not otherwise defined below, have the meaning given to them in the General Terms.
1. Definitions
AI Features includes any functionality in the Services that uses Artificial Intelligence to generate AI Outputs based on Customer Data. AI Features are covered by the Agreement and form part of the Service.
AI Outputs means responses generated by AI Features that are presented to the Customer via the Service.
Artificial Intelligence or AI means generative artificial intelligence systems that produce new content or outputs (including text, images, audio, or similar material) in response to inputs, using machine learning models trained on large datasets, including large language models and similar foundation model architectures. AI does not include rule-based systems, deterministic processing, or traditional analytics that do not generate new content.
Input means any data, content, or information Customer or User provides, or makes available to, an AI Feature. Inputs constitute Customer Data as defined in the General Terms.
2. Responsible AI Development
Culture Amp maintains internal policies, governance structures, and risk assessment processes and an AI governance program designed to assist in the responsible development of AI Features in line with prevailing industry practice.
Culture Amp currently maintains ISO 42001 certification and may maintain its AI governance program through ISO 42001 certification or other substantially equivalent AI governance framework, assurance mechanism, certification or industry standard.
3. Human Oversight
Culture Amp will design its AI Features so they support human decision-making, and so that Users can appropriately check and oversee AI Outputs.
The Customer acknowledges and agrees that AI Outputs are based on probabilities and may not always be accurate, complete, reliable or suitable for a particular purpose or use case. Users must exercise human judgment when reviewing AI Outputs before using them, and the Customer is responsible for any decisions made using or relying on AI Outputs.
4. Notification and Controls
Culture Amp will provide Customers with advance notice before making available any material new AI Features.
Culture Amp will make AI Features configurable and capable of being disabled by Customers at the account or user level.
As at the date of this AI Addendum, one AI Feature forms part of the core functionality of the Services and is not separately configurable or capable of being disabled: Comment Topics and Sentiment Classification. Information about AI Features, applicable configuration options and any AI Features that form part of the core functionality of the Services is available on Culture Amp’s “Approach to AI” page (available here), as updated from time to time.
5. Customer Responsibilities
The Customer will use the AI Features in accordance with all applicable laws. The Customer will not use, or allow anyone else to use, the AI Features for any prohibited, unlawful, or harmful purpose, or in violation of Culture Amp’s AI Acceptable Use Policy.
6. Data Ownership and Usage
Customer represents and warrants that it, and its Users, have all rights, licenses, and permissions and consents necessary to provide, or make available, Inputs into the AI Features.
Inputs constitute Customer Data, and the Customer retains any applicable Intellectual Property Rights in those Inputs in accordance with the General Terms.
7. Restrictions on Large Language Model Training
Culture Amp will ensure that any third-party large language model providers used to power the AI Features are contractually prohibited from using any Customer Data to train their models.
8. Disclaimers
Culture Amp does not warrant or guarantee that AI Outputs are accurate, complete, reliable, or suitable for a particular purpose or use case.
9. Inconsistencies
This AI Addendum forms part of the Agreement and is subject to the General Terms and the DPA. In the event of inconsistency, the order of precedence set out in the General Terms applies.
10. Changes to this AI Addendum
Culture Amp may update this AI Addendum from time to time to reflect changes to its AI Features, practices, technology, legal operations or business operations.
If Culture Amp makes a material chane to this AI Addendum, it will provide notice to Customers through the Services, by email, through its published materials, or by other reasonable means. The most current version of this AI Addendum will be published on Culture Amp’s website and will supersede any previous version from its effective date.