This article was updated on 2/5/2021
Your team members have been acting differently since your company went through a challenging acquisition. Or after weeks of back-to-back fire drills, your top-performing employees are producing lower-quality work. You’ve noticed that there’s been an uptick in requests for sick days. Your team members seem disengaged during meetings. Unfortunately, all of these could be the early signs of team burnout.
Burnout is quite common in today’s workplace. Two-thirds of full-time workers report experiencing burnout on the job, and it’s a phenomenon that impacts employees across all industries and roles – not just people in senior positions or traditionally high-stress jobs.
However, there’s hope: as a manager, there are several ways you can mitigate the impact of burnout on your team.
How do you identify team burnout?
It’s critical that managers identify the signs of burnout early on. However, it’s important to note that they aren’t always easy to identify.
You may assume that an employee has been missing deadlines or coming into work late because they are simply lazy. Or that the unusually negative, critical team member is simply in a “bad mood.” But these actions can actually be signs of burnout.
It’s also important to keep in mind that employees can experience burnout in their personal lives, which can carry over into their work. Managers shouldn’t assume that an employee is immune from burnout just because things at work aren’t busy.
To help you better identify the signs of burnout, we’ve listed the common physical, mental, and emotional symptoms below:
- Feelings of energy depletion or exhaustion
- Loss of productivity
- Shortness of breath
- Loss of appetite or change in eating habits
- Lack of sleep
- Constant worry and anxiety
- Inability to focus clearly
- Increased mental distance or apathy
- Feelings of negativity or cynicism
- Emotional fragility or heightened sensitivity
- An increased tendency to start arguments or make harsh comments
While these signs can be used to identify burnout in individuals, the same evaluation can also be used to assess teams. If multiple team members seem to be suffering from any of these symptoms, or if your team seems to be experiencing a general loss in productivity, there’s a chance that they may be experiencing burnout.
How to deal with team burnout
Once you think you’ve identified burnout on your team, how do you manage it before it becomes problematic or long-term?
1. Understand the root cause
Before you take any action, take the time to understand the root cause of your team’s burnout. There are many potential contributing factors: a heavy workload, lack of leadership, no clarity around roles or expectations, and unfair treatment are common work-related causes of burnout. Of course, there could also be other factors outside of work that contribute to your team’s burnout – such as financial or family-related stress.
Regardless of the reason, it’s important to speak directly with your team members to understand the burnout’s root cause. This will not only help you identify how to best help your team, but it’ll also demonstrate that you’ve noticed they’re not being themselves and want to help them overcome this obstacle. Here are a few tips to help you identify the root cause:
Have in-person conversations. Even though your entire team may be experiencing burnout, have conversations on an individual basis. Addressing the entire group can be intimidating and make it difficult for members to open up. So schedule time for every employee and try to understand what they’re going through. Each person may also be able to share their perspective as to what’s happening at a team level – insight you may not have access to as a manager.
Don’t make assumptions. It’s easy to approach an employee already assuming you know what the problem is. Try to avoid doing this. You want to create an open space for your team members to confirm what’s actually going on, instead of you steering the conversation in a certain direction.
Ask questions. Keep in mind that it may feel scary for employees to open up about their struggles in the workplace – especially to their managers. They may fear repercussions or worry about being perceived as less hardworking than other team members. If your employee seems to have a hard time starting the conversation, approach them with empathetic questions, such as, “What’s on your plate right now that’s overwhelming?” or “Where are you feeling the most stress?”
Other strategies can make it easier for people to open up about their experiences, too, such as ensuring confidentiality or connecting the employee to a third-party expert (such as a coach or therapist) that they may feel more comfortable working with. Sometimes, your employee may not feel ready to open up, and that’s okay too. Don’t force them to talk if they don’t want to but let them know you’re always available whenever they’re ready.
2. Be an advocate
As a manager, one of your most important roles is to serve as an advocate for your team. This means making sure your direct reports are well taken care of and supported. This is especially true when it comes to burnout. Depending on the reason for the burnout, the way you advocate for your employees can take on different forms. Here are a few examples to inspire ideas:
Protect their time. If your team suffers from a heavy workload, one of the best things you can do is protect their time. What does this look like in practice? If someone approaches you to see if your team can take on a project, push back or say no. Also, let your team know that it’s okay to turn down work themselves if they feel overworked – this will empower them to regulate their own workloads.
Offer more flexible work schedules. Let’s say your team is burned out from things happening in their personal lives. Allowing them to have more flexible schedules can be a huge help. This gives them the time and space to address their personal needs, whether that’s serving as a caregiver, going to doctor’s appointments, or whatever it is they need to address – without having to worry about being online from 9 am to 5 pm.
However, we understand that not everyone has the ability to offer a flexible schedule. In this case, try being more accommodating of your employees’ schedules by acknowledging the fact that a team member may have to miss an occasional meeting to go to a doctor’s appointment or leave work half an hour early on Mondays to pick up their child.
Provide access to relevant resources. Regardless of the root cause, burnout can have very serious mental health consequences. Connecting employees with resources, such as information about wellness programs or wellbeing guides can be helpful. However, as a manager, you should also know that you’re not expected to be a mental health professional. So don’t hesitate to point your employees to an external source of mental and physical health support, whether that’s in the form of a healthcare professional or therapist.
Want more tips from people leaders?
Download our Preparing the Workplace for 2021 ebook
3. Demonstrate compassion and empathy
Compassion and empathy are useful tools for the workplace – especially when dealing with issues like burnout. There may be times you get frustrated with your team, or they get frustrated with you as you overcome this obstacle together. This is totally normal, so remind yourself to view the situation through a compassionate and empathetic lens. This will make it easier to get through the challenging times together. Below are ideas for how to demonstrate compassion and empathy:
Don’t take it personally. It may be tempting to view your team’s burnout as a personal failing, but that’s not the case. At the end of the day, many factors can lead to burnout – no matter how hard you try to prevent it. So when practicing empathy and compassion on your team, make sure you’re applying it inwardly, as well.
Think about what’s best for the team. A useful way to practice empathy is to ask yourself: what’s best for the team? The answer may vary by individual. What’s best for some employees is to take a vacation or personal leave and unplug for a bit. Others might need to clarify work priorities or have something taken off their plate. For some, it may be to support them if they decide to quit their job. The latter option can be challenging, but sometimes leaving an unhealthy work environment is the best thing employees can do – and making sure you’re supportive about that decision is the best thing that you can do for them.
4. Take care of your own wellbeing
While this may feel counterintuitive, managers need to take care of their own mental and physical wellbeing to help their employees through burnout. That way, you’re setting a positive example for the rest of the team to prioritize their health at work. You can even find ways to tackle self-care as a team by taking more breaks to walk outside together or eating lunch away from your desk. Here are other ways you can prioritize your own wellbeing:
Respect boundaries. When you send an email at 10 p.m., you’re setting a precedent for what acceptable work hours are. And chances are, your team will feel pressured to respond – even if you don’t expect them to. That’s why you need to take a step back and observe your own behaviors to make sure they’re respectful of the boundaries you set for your team. So the next time you’re tempted to hit ‘send’ on that quick note at midnight, pause. It can wait until tomorrow.
Take time off. The same goes for taking time off. If a team has a manager who never takes a sick day, let alone a vacation, employees may feel awkward asking for time off themselves. So for the sake of your own health and theirs, take advantage of your allotted time off – even if it’s for a doctor’s appointment or mental health day.
Be vulnerable. There’s frequently an expectation that managers have to be ‘perfect’ and not show when they struggle – but that’s unrealistic. You, like everyone else, are human. That means you also have days that you’re tired, stressed, and don’t want to be at work. And it’s okay (encouraged, even) to normalize this conversation as long as it’s done productively. This will help you relate more to your team and vice versa.
Dealing with team burnout is always challenging. But as a manager, you can do things to identify the signs early and be proactive about addressing them. By taking action on some of the tips we described above, you’ll hopefully be able to minimize the negative impact of team burnout and come out of the experience with an even stronger bond with your employees.
Want more tips from people leaders?
Download our Preparing the Workplace for 2021 ebook