Retail (0-100) July 2026
~595k
Questions answered
over 12 months- /
~30
Organizations
These insights represent ~595k questions answered from ~30 organizations, collected between July 2025 and June 2026.
To ensure accuracy and stability of Emerging benchmarks we may use statistical sampling methods. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Retail, Consumer Goods, Cosmetics, Apparel & Fashion, Furniture, Packaging & Containers
Most represented regions in this benchmark
Oceania
42%
Northern America
27%
Europe
23%
Asia
8%
Reported gender breakdown
Female
54%
Male
46%
Non-Binary
0.4%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
72% of Retail (0-100) employees are engaged
This is in the top 44% compared with other industries.
The median eNPS score for organizations in this benchmark is 33 and is the highest scoring group compared with other industries.
How does Retail (0-100) compare?
Organizations in Retail (0-100) tend to be very similar to the global all industries insights, with no considerable departures from the average.
People working in Retail (0-100) are more engaged than Local Councils AU & NZ, Local Councils Australia, Higher Education, and Government Administration. People working in Retail (0-100) are less engaged than Investment Management, Venture Capital, & Private Equity, Health & Wellness, and Engaging Growth.
The highest scoring question for Retail (0-100) had 94% of people agreeing that they know how their work contributes to the goals of %[Company]% (+5% compared to overall) while they were generally most positive about Management.
People in Retail (0-100) were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 15% of people disagreeing (-2% below average).
How long do people stay?
In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (+1% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
7%
3 months to 6 months
6%
6 months to less than 1 year
12%
1 to less than 2 years
15%
2 to less than 4 years
26%
4 to less than 6 years
18%
6 to less than 10 years
11%
Greater than 10 years
6%