The People & Culture Platform | Culture Amp

Resources & Utilities (North America) 2021

The resources and utilities benchmark covers organizations that generate, distribute and sell energy and gas products and solutions, including renewable energy. Typical employee roles include both technicians and engineers in the field or on the road as well as those providing support from an office.

  • ~740k

    Questions answered
    in last 12 months

  • /
  • ~55

    Organizations

These insights represent ~740k questions answered from ~55 organizations, ranging in size from 10 to 3,000 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Renewables & Environment

    31%

  • Utilities

    29%

  • Oil & Energy

    15%

  • Industrial Automation

    10%

  • Environmental Services

    10%

  • Mining & Metals

    4%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

76% of Resources and Utilities (North America) employees are engaged

This is in the top 24% compared with the overall average.


The average eNPS score for organizations in this benchmark is 29 and is in the top 34% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

74%

7% above global average

I am proud to work for [Company]

89%

2% above global average

I would recommend [Company] as a great place to work

86%

2% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

72%

1% above global average

I rarely think about looking for a job at another company

59%

Same as global average

The highest scoring question for Resources & Utilities North America had 90% of people agreeing that they know how their work contributes to the goals of [company] (-1% compared to overall) while they were generally most positive about Work & Life Blend.


People in Resources & Utilities North America were generally least favourable about Service & Quality Focus, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 19% of people disagreeing (+3% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Resources and Utilities (North America) organizations.

1

I have confidence in the leaders at [Company]

78% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Resources and Utilities (North America) organizations.

1

I have confidence in the leaders at [Company]

78% favorable

Leadership
2

[Company] is in a position to really succeed over the next three years

78% favorable

Company Performance
3

[Company] is a great company for me to make a contribution to my development

78% favorable

Learning & Development
4

[Company] effectively directs resources (funding, people and effort) towards company goals

61% favorable

Company Performance
5

The products and services [Company] provides are as good as, or better than, our main competitors

81% favorable

Company Performance

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+2% compared to overall) while on a longer time frame, 7% of people see themselves leaving within two years (-3% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I have confidence in the leaders at [Company]

78% favorable

Leadership
2

I am happy with my current role relative to what was described to me

73% favorable

Alignment & Involvement
3

[Company] is in a position to really succeed over the next three years

78% favorable

Company Performance
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.7 stars (-0.1)

Culture and Values

3.5 stars (-0.4)

Work Life Balance

3.6 stars (-0.2)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.3 stars (-0.2)

Recommend to Friend

77.0% (+6)

CEO Approval

85.0% (+1)

How does Resources and Utilities (North America) compare?

Organizations in Resources & Utilities North America tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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