Hospitality Australia January 2026
Emerging
Benchmark status
We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Leisure, Travel & Tourism, Hospitality, Airlines/Aviation, Events Services
Reported gender breakdown
Female
53%
Male
47%
Non-Binary
0.07%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
69% of Hospitality Australia employees are engaged
This is in the top 48% compared with the overall average.
The median eNPS score for organizations in this benchmark is 17 and is in the top 39% compared with the overall average.
How does Hospitality Australia compare?
People in Hospitality Australia were much more positive than average regarding Social Connection.
On the lower side, people in Hospitality Australia had much lower favorable scores than average in Collaboration & Communication and Learning & Development.
People working in Hospitality Australia are more engaged than Nonprofit Organization Management United Kingdom, Creative & Media Central Europe, Manufacturing Japan, and Computer Software Benelux. People working in Hospitality Australia are less engaged than Hospital & Health Care, Middle East & Africa (500-1000), Law Practice, and Legal Australia.
The highest scoring question for Hospitality Australia had 89% of people agreeing that they know what they need to do to be successful in their role (+3% compared to overall) while they were generally most positive about Management.
People in Hospitality Australia were generally least favourable about Action, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 23% of people disagreeing (+0% above average).
How long do people stay?
In the short term, 19% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-1% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (+1% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
2%
3 months to 6 months
4%
6 months to less than 1 year
12%
1 to less than 2 years
20%
2 to less than 4 years
29%
4 to less than 6 years
8%
6 to less than 10 years
12%
Greater than 10 years
14%