The Employee Experience Platform | Culture Amp

Hospitality APAC, July 2024

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Most represented industries in this benchmark

  • Hospitality

    53%

  • Airlines/Aviation

    21%

  • Events Services

    16%

  • Leisure, Travel & Tourism

    11%

Reported gender breakdown

  • Male

    58%

  • Female

    42%

  • Non-Binary

    0%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

71% of Hospitality APAC employees are engaged

This is in the top 47% compared with the overall average.


The median eNPS score for organizations in this benchmark is 18 and is in the top 46% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work

78%

3% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

69%

1% above global average

I am proud to work for [Company]

84%

Same as global average

I rarely think about looking for a job at another company

57%

1% above global average

I see myself still working at [Company] in two years time

65%

1% below global average

The highest scoring question for Hospitality APAC had 90% of people agreeing that they know how their work contributes to the goals of [Company] (+0% compared to overall) while they were generally most positive about Teamwork & Ownership.


People in Hospitality APAC were generally least favourable about Feedback & Recognition, and were most negative towards 'I believe my total compensation base salaryany bonusesbenefitsequity is fair relative to similar roles at other companies' with 28% of people disagreeing (+5% above average).

How long do people stay?

In the short term, 17% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-3% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (+0% compared to overall).

Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Senior Leadership

2.9 stars (-0.1)

Diversity and Inclusion

4.2 stars (+0.3)

Culture and Values

3.5 stars (+0.1)

Work Life Balance

2.8 stars (-0.6)

Compensation and Benefits

3.2 stars (+0)

Career Opportunities

3.2 stars (+0.2)

Recommend to Friend

74.0% (+6.0)

CEO Approval

88.0% (+7.0)

Understanding Tenure distributions

Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.

The tenure composition of a benchmark can influence overall scores.

Tenure distributions

  • Less than 6 months

    8%

  • 6 months to less than 1 year

    13%

  • 1 to less than 2 years

    22%

  • 2 to less than 4 years

    12%

  • 4 to less than 6 years

    11%

  • 6 to 10 years

    14%

  • Greater than 10 years

    21%

Questions included in Hospitality APAC

Most of Engagement questions

Display all questions
  • At [Company] there is open and honest twoway communication

  • At [Company] we act on promising new or innovative ideas

  • Daytoday decisions here demonstrate that quality and improvement are top priorities

  • Generally I believe my workload is reasonable for my role

  • Generally the right people are rewarded and recognized at [Company]

  • I am able to arrange time out from work when I need to

  • I am appropriately involved in decisions that affect my work

  • I am included in decisions that affect my work

  • I am proud to work for [Company]

  • I believe action will take place as a result of this survey

  • I believe my total compensation base salaryany bonusesbenefitsequity is fair relative to similar roles at other companies

  • I believe there are good career opportunities for me at [Company]

  • I feel I am part of a team

  • I have access to the learning and development I need to do my job well

  • I have access to the things I need to do my job well

  • I know how my work contributes to the goals of [Company]

  • I know what I need to do to be successful in my role

  • I rarely think about looking for a job at another company

  • I receive appropriate recognition for good work at [Company]

  • I see myself still working at [Company] in two years time

  • I would recommend [Company] as a great place to work

  • Most of the systems and processes here support us getting our work done effectively

  • My job performance is evaluated fairly

  • My manager genuinely cares about my wellbeing

  • My manager gives me useful feedback on how well I am performing

  • My manager is a great role model for employees

  • My manager keeps me informed about what is happening at [Company]

  • My manager or someone in management has shown a genuine interest in my career aspirations

  • Other departments at [Company] collaborate well with us to get the job done

  • The information I need to do my job effectively is readily available

  • The leaders at [Company] demonstrate that people are important to the companys success

  • The leaders at [Company] have communicated a vision that motivates me

  • The leaders at [Company] keep people informed about what is happening

  • The products and services [Company] provides are as good as or better than our main competitors

  • We acknowledge people who deliver outstanding service here

  • We are encouraged to be innovative even though some of our initiatives may not succeed

  • We have enough autonomy to perform our jobs effectively

  • We hold ourselves and our team members accountable for results

  • When it is clear that someone is not delivering in their role we do something about it

  • [Company] effectively directs resources funding people and effort towards company goals

  • [Company] is a great company for me to make a contribution to my development

  • [Company] is in a position to really succeed over the next three years

  • [Company] motivates me to go beyond what I would in a similar role elsewhere

  • [Company] really allows us to make a positive difference

  • [Company]s commitment to social responsibility eg community support sustainability etc is genuine

How does Hospitality APAC compare?

People in Hospitality APAC were much more positive than average regarding Action, Service & Quality Focus, and Teamwork & Ownership.


On the lower side, people in Hospitality APAC had much lower favorable scores than average in Learning & Development, Enablement, and Work & Life Blend.

Build a world-class employee experience today

Your browser is out of date. Our website is built to provide a faster, more engaging experience. Your browser may not support all of our features. Please update to the latest version of Microsoft Edge or contact your network administrator.

Close browser update banner