The Employee Experience Platform | Culture Amp

Professional Services (Canada) 2020

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Investment Management


  • Financial Services


  • Investment Banking


  • Management Consulting


  • Insurance


  • Commercial Real Estate


  • Staffing and Recruiting


  • Accounting


  • Human Resources


Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

69% of Professional Services (Canada) employees are engaged

This is in the bottom 25% compared with the overall average.

The average eNPS score for organizations in this benchmark is 15 and is in the bottom 36% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work


1% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere


1% below global average

I am proud to work for [Company]


2% below global average

I see myself still working at [Company] in two years' time


2% below global average

I rarely think about looking for a job at another company


4% below global average

The highest scoring question for Professional Services Canada had 88% of People agreeing that they are able to arrange time out from work when they need to (+1% compared to overall) while they were generally most positive about Work & Life Blend.

People in Professional Services Canada were generally least favourable about Company Performance, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 23% of people disagreeing (+3% above average).

How long do people stay?

In the short term, 24% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+4% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.


At [Company] we act on promising new or innovative ideas

61% favorable


The products and services [Company] provides are as good as, or better than, our main competitors

71% favorable

Company Performance

[Company] is in a position to really succeed over the next three years

74% favorable

Company Performance
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.8 stars (-0.1)

Work Life Balance

3.5 stars (-0.3)

Compensation and Benefits

3.3 stars (-0.3)

Career Opportunities

3.3 stars (-0.2)

Recommend to Friend

72.0% (+1)

CEO Approval

77.5% (-6.5)

Are staff empowered with results?

Organizations in the Professional Services (Canada) benchmark on average gave 12% of employees access to reports with their survey results. This is higher than average and demonstrates that organizations in this benchmark tend to be more transparent with their survey results to leaders and managers.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).

  • Professional Services (Canada)


  • Global average


  • How does Professional Services (Canada) compare?

    People in Professional Services Canada were much more positive than average regarding Decision Making.

    On the lower side, People in Professional Services Canada had much lower favorable scores than average in Fairness, Company Performance, and Voice.

    Insights data provided by Culture Amp.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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