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The Employee Experience Platform | Culture Amp
Arne Sjostrom, author

Arne Sjostrom

Senior People Scientist, Culture Amp

For the first time in history a health care crisis has shut down the global economy, which, the UN suggests, puts as many as half a billion jobs at risk worldwide. In attempts to mitigate the impact of the economic downturn and prevent mass layoffs, countries all over the world are utilizing different forms of support schemes to subsidize employee wages. 

Australia, for example, offers wage subsidies for employees of businesses that are experiencing a substantial decline in revenue connected to the pandemic. In the US, employees who have been furloughed have been made eligible for unemployment benefits. In contrast, governments across Europe are taking more aggressive approaches to protect the labor market. In many European countries, new job retention schemes have been put in place. For example, Germany has extended its short-time work support (“Kurzarbeit”) until the end of 2021, while in the UK the furlough scheme has been extended to the end of March

It is important though to acknowledge that these measures fundamentally reshape the workforce with some employees either working reduced hours or having not worked at all for a substantial period.  Adapting your culture to these new realities is critical, as these new work arrangements will impact the individual employee, and their relationship with their employer and colleagues.

The psychological impact of new work arrangements

On the individual

There is no doubt that having some paid work or a continuing connection to paid work is better for positive health than not having any work at all. However, that does not mean that those still employed will necessarily be feeling positive about their situation, and even those who were relishing the time away from work or reduced hours may now be feeling an impact on their wellbeing. Decades of research shows that work is important to us, beyond just providing a salary, work can provide a sense of identity and self-worth. For those who live on their own, or feel isolation and loneliness, work can also be a place for friendship and connectedness. In short, taking employment away from employees in a climate of uncertainty can have a tremendous impact on their wellbeing and mental health

On the employer/employee relationship

Employees who are placed on furlough and thus completely taken out of the day-to-day or who have to reduce their hours may experience this as a violation of their psychological contract with their employer. Employees may ask themselves why they have been selected over a colleague? And question when or if at all they might be able to go back to work full-time. This can lead to a loss of trust in the employer, reduce an employee’s commitment and increase feelings of insecurity.

On colleague relationships

These new working arrangements not only impact the relationship between the employee and employer, they can also create rifts between colleagues. Those who worked through the initial months of the pandemic may feel frustration due to higher workloads during this time, while those returning may feel a shock coming back to a workplace that is very different, and those who are placed on furlough or short-time work may feel less valued and insecure about their future. As a consequence, each group may feel the others in the organization can not appreciate what they are going through and could regard each other with suspicion and even jealousy. Working remotely does not make the situation easier, and less communication to and between employees increases the chance of misunderstandings and misperceptions. 

Taken together, these various job support schemes change how different groups of employees may feel about core elements of your organizational culture, including the transparency of communications, their trust in the leadership, the sense of connectedness with others, or the extent to which they feel appreciated and recognised for their work. Instead of treating everyone the same, it is critical to pay attention to the differences these changing working arrangements are creating among employees. To best support their teams, managers and leaders now need to consider both an approach for the team as well for the individual to adapt their organizational culture.

Ways to adapt your organizational culture to the new realities of work

This pandemic and the economic fallout is stress testing organizational cultures, however, there are several steps that can be taken to adapt and even strengthen your culture.

Listen to your employees

Collecting feedback specifically on employee wellbeing enables you to understand their overall emotional, social, and physical wellbeing and to take targeted actions to support them. A wellbeing survey can also be a strong signal of your commitment to their physical and mental health which in itself can have positive effects. With the pandemic redefining the workplace, it is equally important to keep a pulse on your employees’ engagement and to find out what matters most to them. More generally, gathering feedback is also a way to stay connected, to build trust, and to strengthen the relationship with employees irrespective of their current work status.

Understand your employees’ experience

Paying attention to how different groups of employees are affected enables you to understand the experience across your organization and to decide whether action should be taken at the organizational level or at a group level (e.g., employees working short-time or reduced hours). Finding out what matters most to them and especially how it differs between different groups of employees is critical (e.g. if some feel left out and less recognized for their work due to their status). Surveying your employees via heatmaps provides you with the ability to visually compare different sub-groups (e.g., employees who are working full-time and short-time) within your organization. This allows you to easily identify any highs or lows in your overall results and prepare targeted actions. 

Take action to support your employees

When taking action to support employees and adapt your culture, managers and leaders play a pivotal role. Culture Amp can support them in their response to the current challenges on a team as well as an individual level.  

Establish empathy and understanding of their situations within the team

Once you collected employee feedback, we recommend discussing your results as a team. That not only creates transparency, but can also establish a shared understanding and empathy among employees for each other's personal circumstances. Involving your team actively in this process also increases their commitment and leads to more successful implementation of any actions you plan to take. 

Have honest and transparent conversations with your employees

Throughout this period of uncertainty it is absolutely critical for managers to have regular, open, and transparent conversations with their employees. Culture Amp’s 1-on-1 conversations supports managers to have more meaningful and continuous conversations with their employees. The tool helps to create a safe space in which employees can share their concerns about their current situation. In addition, it creates commitment on both sides and enables them to stay connected even if employees may not be working full-time or in the same place.

Support your employees’ wellbeing and build their resilience

Culture Amp offers a variety of tools and resources that allows managers to coach and support their employees and improve their overall resilience. For example, the Playbooks – a library of ideas, videos and other resources – helps managers to get better at leading a remote team as well as supporting their wellbeing. Having access to these resources, equips managers to address the disparity within their team by responding to the unique needs of each employee.

Keep your team connected

Facilitating regular social catch-ups and finding ways for all employees to connect keeps your team engaged and can boost their morale. Staying closely connected can also bring your employees together and overcome any disparity whether they are put on short-time work, returning from furlough or working full-time. The Culture Amp platform can provide managers with more inspiration from our global community on how to facilitate social team catch-ups to ensure that your team has more meaningful social interactions. 

This year has not been easy and although we do not know exactly what the next months will bring it is fair to assume that it will remain challenging beyond 2020. Employees who feel supported during these difficult times can turn into champions of your organizational culture. This will not only help you to navigate through this unchartered territory but will make your culture even stronger moving forward.

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