Retail Western Europe January 2026
Emerging
Benchmark status
We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Apparel & Fashion, Retail, Consumer Electronics, Cosmetics, Consumer Goods, Furniture, Luxury Goods & Jewelry, Sporting Goods, Packaging & Containers, Textiles
Reported gender breakdown
Male
53%
Female
47%
Non-Binary
0.14%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
65% of Retail Western Europe employees are engaged
This is in the bottom 34% compared with the overall average.
The median eNPS score for organizations in this benchmark is 6 and is in the bottom 26% compared with the overall average.
How does Retail Western Europe compare?
People in Retail Western Europe were much more positive than average regarding Inclusion.
On the lower side, people in Retail Western Europe had much lower favorable scores than average in Feedback & Recognition, Service & Quality Focus, and Action.
People working in Retail Western Europe are more engaged than Nonprofit Organization Management United Kingdom, Creative & Media Central Europe, Manufacturing Japan, and Computer Software Benelux. People working in Retail Western Europe are less engaged than Government United States, Retail Oceania, Healthcare APAC, and Education North America.
The highest scoring question for Retail Western Europe had 86% of people agreeing that they know how their work contributes to the goals of %[Company]% (-4% compared to overall) while they were generally most positive about Inclusion.
People in Retail Western Europe were generally least favourable about Feedback & Recognition, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 32% of people disagreeing (+9% above average).
How long do people stay?
In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+3% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
0.5%
3 months to 6 months
2%
6 months to less than 1 year
4%
1 to less than 2 years
12%
2 to less than 4 years
22%
4 to less than 6 years
12%
6 to less than 10 years
15%
Greater than 10 years
32%