Retail 1000+ July 2025
~7m
Questions answered
over 12 months- /
~50
Organizations
These insights represent ~7m questions answered from ~50 organizations, collected between July 2024 and June 2025.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Retail, Apparel & Fashion, Consumer Goods, Consumer Services, Cosmetics, Business Supplies & Equipment, Consumer Electronics, Furniture, Luxury Goods & Jewelry, Textiles
Most represented regions in this benchmark
Oceania
56%
Northern America
22%
Europe
14%
Asia
5%
Reported gender breakdown
Female
54%
Male
46%
Non-Binary
0.4%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
67% of Retail 1000+ employees are engaged
This is in the bottom 42% compared with other industries.
The median eNPS score for organizations in this benchmark is 14 and is in the bottom 36% compared with other industries.
How does Retail 1000+ compare?
People in Retail 1000+ were much more positive than average regarding Growth.
On the lower side, people in Retail 1000+ had much lower favorable scores than average in Action, Collaboration & Communication, and Voice.
People working in Retail 1000+ are less engaged than Food & Beverage, Mechanical Or Industrial Engineering, Construction & Heavy Industry, and Medical Devices.
The highest scoring question for Retail 1000+ had 87% of people agreeing that they know what they need to do to be successful in their role (+0% compared to overall) while they were generally most positive about Growth.
People in Retail 1000+ were generally least favourable about Action, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 24% of people disagreeing (+1% above average).
Which questions matter the most?
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Retail 1000+ organizations.
1 %[Company]% really allows us to make a positive difference | Social Connection |
2 The leaders at %[Company]% keep people informed about what is happening | Leadership |
3 Generally, I believe my workload is reasonable for my role | Work & Life Blend |
How long do people stay?
In the short term, 24% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+4% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+3% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
3%
3 months to 6 months
5%
6 months to less than 1 year
10%
1 to less than 2 years
16%
2 to less than 4 years
25%
4 to less than 6 years
9%
6 to less than 10 years
12%
Greater than 10 years
19%