Retail 1000+ January 2026
~9.5m
Questions answered
over 12 months- /
~60
Organizations
These insights represent ~9.5m questions answered from ~60 organizations, collected between January 2025 and December 2025.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Retail, Apparel & Fashion, Consumer Goods, Consumer Services, Packaging & Containers, Business Supplies & Equipment, Consumer Electronics, Cosmetics, Furniture
Most represented regions in this benchmark
Oceania
55%
Northern America
26%
Europe
11%
Asia
5%
Reported gender breakdown
Female
55%
Male
44%
Non-Binary
0.66%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
67% of Retail 1000+ employees are engaged
This is in the bottom 38% compared with other industries.
The median eNPS score for organizations in this benchmark is 14 and is in the bottom 39% compared with other industries.
How does Retail 1000+ compare?
People in Retail 1000+ were much more positive than average regarding Growth.
On the lower side, people in Retail 1000+ had much lower favorable scores than average in Action, Feedback & Recognition, and Social Connection.
People working in Retail 1000+ are more engaged than Public Relations & Communications. People working in Retail 1000+ are less engaged than Banking, Insurance, Private Company, and Healthcare.
The highest scoring question for Retail 1000+ had 87% of people agreeing that they know what they need to do to be successful in their role (+0% compared to overall) while they were generally most positive about Management.
People in Retail 1000+ were generally least favourable about Action, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 28% of people disagreeing (+4% above average).
Which questions matter the most?
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Retail 1000+ organizations.
1 %[Company]% really allows us to make a positive difference | Social Connection |
2 I have confidence in the leaders at %[Company]% | Leadership |
3 I believe action will take place as a result of this survey | Action |
How long do people stay?
In the short term, 22% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+2% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+3% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
3%
3 months to 6 months
5%
6 months to less than 1 year
11%
1 to less than 2 years
16%
2 to less than 4 years
26%
4 to less than 6 years
10%
6 to less than 10 years
11%
Greater than 10 years
18%