Retail (1000-5000) July 2026
~1.8m
Questions answered
over 12 months- /
~40
Organizations
These insights represent ~1.8m questions answered from ~40 organizations, collected between July 2025 and June 2026.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry.
Data provided by Culture Amp
Most represented industries in this benchmark
Apparel & Fashion, Retail, Consumer Goods, Packaging & Containers, Cosmetics, Furniture
Most represented regions in this benchmark
Northern America
54%
Europe
25%
Oceania
13%
Asia
4%
Latin America
2%
Reported gender breakdown
Female
52%
Male
48%
Non-Binary
0.11%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
66% of Retail (1000-5000) employees are engaged
This is in the bottom 36% compared with other industries.
The median eNPS score for organizations in this benchmark is 15 and is in the bottom 42% compared with other industries.
How does Retail (1000-5000) compare?
People in Retail (1000-5000) were much more positive than average regarding Growth.
On the lower side, people in Retail (1000-5000) had much lower favorable scores than average in Action, Social Connection, and Feedback & Recognition.
People working in Retail (1000-5000) are more engaged than Local Councils AU & NZ. People working in Retail (1000-5000) are less engaged than Automotive & Machinery, Resources & Utilities, Technology, Science, Research, and Cosmetics.
The highest scoring question for Retail (1000-5000) had 87% of people agreeing that they know how their work contributes to the goals of %[Company]% (-2% compared to overall) while they were generally most positive about Management.
People in Retail (1000-5000) were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 18% of people disagreeing (+5% above average).
Which questions matter the most?
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Retail (1000-5000) organizations.
1 The leaders at %[Company]% have communicated a vision that motivates me | Leadership |
2 We have enough autonomy to perform our jobs effectively | Enablement |
3 I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies | Alignment & Involvement |
How long do people stay?
In the short term, 22% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+3% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+3% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
6%
3 months to 6 months
6%
6 months to less than 1 year
11%
1 to less than 2 years
16%
2 to less than 4 years
22%
4 to less than 6 years
12%
6 to less than 10 years
11%
Greater than 10 years
16%