Professional Services North America July 2025
~5m
Questions answered
over 12 months- /
~450
Organizations
These insights represent ~5m questions answered from ~450 organizations, collected between July 2024 and June 2025.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Financial Services, Management Consulting, Insurance, Investment Management, Real Estate, Banking, Investment Banking, Venture Capital & Private Equity, Accounting, Information Services
Reported gender breakdown
Female
54%
Male
46%
Non-Binary
0.15%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
75% of Professional Services North America employees are engaged
This is in the top 36% compared with the overall average.
The median eNPS score for organizations in this benchmark is 23 and is in the top 17% compared with the overall average.
How does Professional Services North America compare?
People in Professional Services North America were much more positive than average regarding Action, Feedback & Recognition, and Work Pressure.
On the lower side, people in Professional Services North America had much lower favorable scores than average in Manager & Team Support.
People working in Professional Services North America are more engaged than Nonprofit Organization Management Europe, Hungary, Germany (200-500), and Turkey 1000+. People working in Professional Services North America are less engaged than Mexico (1000-5000), Finance Latin America, Mexico 1000+, and Consulting & Staffing Asia.
The highest scoring question for Professional Services North America had 92% of people agreeing that they understand how their work contributes to %[Company]%'s mission (+2% compared to overall) while they were generally most positive about Contribution to Broader Purpose.
People in Professional Services North America were generally least favourable about Decision Making, and were most negative towards 'I am satisfied with how decisions are made at %[Company]%' with 14% of people disagreeing (-3% below average).
Which questions matter the most?
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services North America organizations.
1 I have confidence in the leaders at %[Company]% | Leadership |
2 The leaders at %[Company]% demonstrate that people are important to the company's success | Leadership |
3 %[Company]% effectively directs resources (funding, people and effort) towards company goals | Company Performance |
How long do people stay?
In the short term, 15% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-5% compared to overall) while on a longer time frame, 7% of people see themselves leaving within two years (-3% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
2%
3 months to 6 months
4%
6 months to less than 1 year
8%
1 to less than 2 years
15%
2 to less than 4 years
27%
4 to less than 6 years
12%
6 to less than 10 years
14%
Greater than 10 years
17%