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Professional Services (North America) 2021

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.

  • ~8m

    Questions answered
    in last 12 months

  • /
  • ~350

    Organizations

These insights represent ~8m questions answered from ~350 organizations, ranging in size from 10 to 15,600 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    37%

  • Real Estate

    10%

  • Insurance

    8%

  • Management Consulting

    7%

  • Investment Management

    6%

  • Banking

    4%

  • Accounting

    3%

  • Staffing and Recruiting

    3%

  • Venture Capital & Private Equity

    3%

  • Human Resources

    2%

  • Law Practice

    2%

  • Investment Banking

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

76% of Professional Services (North America) employees are engaged

This is in the top 26% compared with the overall average.


The average eNPS score for organizations in this benchmark is 30 and is in the top 30% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

71%

4% above global average

I rarely think about looking for a job at another company

61%

2% above global average

I would recommend [Company] as a great place to work

86%

2% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

73%

2% above global average

I am proud to work for [Company]

88%

1% above global average

The highest scoring question for Professional Services North America had 94% of people agreeing that they understand how their work contributes to [company]'s mission (+1% compared to overall) while they were generally most positive about Contribution to Broader Purpose.


People in Professional Services North America were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 11% of people disagreeing (-1% below average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (North America) organizations.

1

[Company] is a great company for me to make a contribution to my development

79% favorable


The factor this relates most closely to is Learning & Development

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (North America) organizations.

1

[Company] is a great company for me to make a contribution to my development

79% favorable

Learning & Development
2

The leaders at [Company] demonstrate that people are important to the company's success

79% favorable

Leadership
3

Day-to-day decisions here demonstrate that quality and improvement are top priorities

71% favorable

Service & Quality Focus
4

I believe there are good career opportunities for me at [Company]

68% favorable

Learning & Development
5

I have confidence in the leaders at [Company]

81% favorable

Leadership

How long do people stay?

In the short term, 16% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 8% of people see themselves leaving within two years (-2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am confident I can deliver in my role during [SITUATION]

93% favorable

Role Confidence
2

During these challenging times, I feel able to bounce back as quickly as I normally would

59% favorable

Overall Wellbeing
3

My workload right now feels reasonable for my role

67% favorable

Work pressure
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.9 stars (+0.1)

Culture and Values

3.8 stars (-0.1)

Work Life Balance

3.8 stars (+0)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

74.0% (+3)

CEO Approval

88.0% (+4)

How does Professional Services (North America) compare?

Organizations in Professional Services North America tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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