Hospitality Western Europe January 2026
Emerging
Benchmark status
We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Leisure, Travel & Tourism, Hospitality, Airlines/Aviation
Reported gender breakdown
Female
50%
Male
50%
Non-Binary
0.04%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
65% of Hospitality Western Europe employees are engaged
This is in the bottom 43% compared with the overall average.
The median eNPS score for organizations in this benchmark is 6 and is in the bottom 25% compared with the overall average.
How does Hospitality Western Europe compare?
On the lower side, people in Hospitality Western Europe had much lower favorable scores than average in Action, Leadership, and Service & Quality Focus.
People working in Hospitality Western Europe are more engaged than Nonprofit Organization Management United Kingdom, Creative & Media Central Europe, Manufacturing Japan, and Computer Software Benelux. People working in Hospitality Western Europe are less engaged than Manufacturing Oceania, Information Technology & Services (100-200), Nonprofit Organization Management, and Food & Beverage (1000-5000).
The highest scoring question for Hospitality Western Europe had 91% of people agreeing that they know what they need to do to be successful in their role (+4% compared to overall) while they were generally most positive about Management.
People in Hospitality Western Europe were generally least favourable about Action, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 32% of people disagreeing (+9% above average).
How long do people stay?
In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 14% of people see themselves leaving within two years (+4% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
1%
3 months to 6 months
3%
6 months to less than 1 year
10%
1 to less than 2 years
21%
2 to less than 4 years
28%
4 to less than 6 years
8%
6 to less than 10 years
14%
Greater than 10 years
14%