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Healthcare (North America) 2021

The healthcare benchmark is representative of the hospital and healthcare sectors. The people these organizations tend to employ are predominantly medical professionals and allied health staff.

  • ~2.5m

    Questions answered
    in last 12 months

  • /
  • ~75

    Organizations

These insights represent ~2.5m questions answered from ~75 organizations, ranging in size from 10 to 9,800 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Hospital & Health Care

    77%

  • Individual & Family Services

    8%

  • Medical Practice

    7%

  • Mental Health Care

    7%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

75% of Healthcare (North America) employees are engaged

This is in the top 28% compared with the overall average.


The average eNPS score for organizations in this benchmark is 23 and is in the bottom 40% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

[Company] motivates me to go beyond what I would in a similar role elsewhere

75%

4% above global average

I rarely think about looking for a job at another company

62%

3% above global average

I see myself still working at [Company] in two years' time

70%

3% above global average

I am proud to work for [Company]

88%

1% above global average

I would recommend [Company] as a great place to work

82%

2% below global average

The highest scoring question for Healthcare North America had 92% of people agreeing that they know how their work contributes to the goals of [company] (+1% compared to overall) while they were generally most positive about Social Connection.


People in Healthcare North America were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 17% of people disagreeing (+1% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Healthcare (North America) organizations.

1

Perspectives like mine are included in the decision making at [Company]

63% favorable


The factor this relates most closely to is Decision Making

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Healthcare (North America) organizations.

1

Perspectives like mine are included in the decision making at [Company]

63% favorable

Decision Making
2

I feel like I belong at [Company]

80% favorable

Belonging
3

I have confidence in the leaders at [Company]

76% favorable

Leadership
4

The leaders at [Company] demonstrate that people are important to the company's success

76% favorable

Leadership
5

At [Company] we act on promising new or innovative ideas

71% favorable

Innovation

How long do people stay?

In the short term, 17% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-1% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

Perspectives like mine are included in the decision making at [Company]

63% favorable

Decision Making
2

I feel like I belong at [Company]

80% favorable

Belonging
3

[Company] effectively directs resources (funding, people and effort) towards company goals

65% favorable

Company Performance
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.9 stars (+0.1)

Culture and Values

4.0 stars (+0.1)

Work Life Balance

4.0 stars (+0.2)

Compensation and Benefits

3.9 stars (+0.3)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

75.0% (+4)

CEO Approval

90.0% (+6)

How does Healthcare (North America) compare?

Organizations in Healthcare North America tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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