The retail benchmark represents a balance of newer and more traditional retail companies focused on a range of different retail products. Retail companies are often characterized by significant numbers of casual or part-time people and widely dispersed teams, stores and headquarters in many cases.
~6.5m
Questions answered
in last 12 months
~150
Organizations
These insights represent ~6.5m questions answered from ~150 organizations, ranging in size from 10 to 59,600 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by ] Culture Amp
Retail
33%
Consumer Goods
21%
Consumer Services
12%
Apparel & Fashion
12%
Consumer Electronics
9%
Furniture
4%
Cosmetics
4%
Oceania
70%
North America
24%
Europe
6%
Asia
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the bottom 37% compared with the overall average.
The average eNPS score for organizations in this benchmark is 22 and is in the bottom 36% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I rarely think about looking for a job at another company | 59% Same as global average |
I am proud to work for [Company] | 86% 1% below global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 69% 2% below global average |
I see myself still working at [Company] in two years' time | 65% 2% below global average |
I would recommend [Company] as a great place to work | 80% 4% below global average |
People working in Retail Female are similarly engaged as the overall average.
The highest scoring question for Retail Female had 93% of people agreeing that they understand how their work contributes to [company]'s mission (+0% compared to overall) while they were generally most positive about Work & Life Blend.
People in Retail Female were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 11% of people disagreeing (-1% below average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Retail (Female) organizations.
Perspectives like mine are included in the decision making at [Company]
The factor this relates most closely to is Decision Making
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Retail (Female) organizations.
1 Perspectives like mine are included in the decision making at [Company] | 58% favorable Decision Making |
2 I am satisfied with how decisions are made at [Company] | 55% favorable Decision Making |
3 The leaders at [Company] have communicated a vision that motivates me | 69% favorable Leadership |
4 I understand how my work contributes to [Company]'s mission | 93% favorable Contribution to Broader Purpose |
5 The leaders at [Company] demonstrate that people are important to the company's success | 72% favorable Leadership |
In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (+1% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 I believe that my total compensation is fair, relative to similar roles at [Company] | 51% favorable Fairness |
2 I have confidence in the leaders at [Company] | 74% favorable Leadership |
3 People from all backgrounds have equal opportunities to succeed at [Company] | 75% favorable Fairness |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.7 stars (-0.1) |
Culture and Values | 3.7 stars (-0.2) |
Work Life Balance | 3.6 stars (-0.2) |
Compensation and Benefits | 3.5 stars (-0.1) |
Career Opportunities | 3.2 stars (-0.3) |
Recommend to Friend | 67.0% (-4) |
CEO Approval | 81.0% (-3) |
Organizations in Retail Female tend to be very similar to the global all industries insights, with no significant departures from the average.
Insights data provided by Culture Amp.
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