The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.
~6.5m
Questions answered
in last 12 months
~450
Organizations
These insights represent ~6.5m questions answered from ~450 organizations, ranging in size from 10 to 9,900 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by ] Culture Amp
Financial Services
36%
Real Estate
11%
Insurance
8%
Management Consulting
6%
Investment Management
6%
Staffing and Recruiting
4%
Banking
4%
Accounting
4%
Investment Banking
3%
Law Practice
3%
Architecture & Planning
3%
Venture Capital & Private Equity
3%
North America
57%
Oceania
18%
Europe
15%
Asia
6%
MEA
3%
South America
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the top 29% compared with the overall average.
The average eNPS score for organizations in this benchmark is 30 and is in the top 30% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I see myself still working at [Company] in two years' time | 70% 3% above global average |
I would recommend [Company] as a great place to work | 86% 2% above global average |
I rarely think about looking for a job at another company | 61% 2% above global average |
I am proud to work for [Company] | 88% 1% above global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 71% Same as global average |
People working in Professional Services Male are similarly engaged as the overall average.
The highest scoring question for Professional Services Male had 93% of people agreeing that they understand how their work contributes to [company]'s mission (+0% compared to overall) while they were generally most positive about Contribution to Broader Purpose.
People in Professional Services Male were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 9% of people disagreeing (-2% below average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Male) organizations.
Day-to-day decisions here demonstrate that quality and improvement are top priorities
The factor this relates most closely to is Service & Quality Focus
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Male) organizations.
1 Day-to-day decisions here demonstrate that quality and improvement are top priorities | 70% favorable Service & Quality Focus |
2 [Company] is a great company for me to make a contribution to my development | 79% favorable Learning & Development |
3 I have confidence in the leaders at [Company] | 83% favorable Leadership |
4 The leaders at [Company] demonstrate that people are important to the company's success | 79% favorable Leadership |
5 The leaders at [Company] have communicated a vision that motivates me | 71% favorable Leadership |
In the short term, 16% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 My manager is setting a good example for employee wellbeing | 81% favorable Manager Support |
2 I generally feel positive towards work at [Company] | 84% favorable Overall Wellbeing |
3 I usually feel very positive towards work at [Company] | 84% favorable Overall Wellbeing |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.9 stars (+0.1) |
Culture and Values | 3.8 stars (-0.1) |
Work Life Balance | 3.8 stars (+0) |
Compensation and Benefits | 3.6 stars (+0) |
Career Opportunities | 3.6 stars (+0.1) |
Recommend to Friend | 73.0% (+2) |
CEO Approval | 89.0% (+5) |
Organizations in Professional Services Male tend to be very similar to the global all industries insights, with no significant departures from the average.
Insights data provided by Culture Amp.
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