This benchmark includes responses from those that work in business operations, often having role titles such as Business Administration, Product Management and Store Manager.
~2m
Questions answered
in last 12 months
~1k
Organizations
These insights represent ~2m questions answered from ~1k organizations, ranging in size from 0 to 1,400 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by ] Culture Amp
Computer Software
12%
Information Technology and Services
9%
Internet
9%
Financial Services
7%
Nonprofit Organization Management
4%
Hospital & Health Care
3%
Marketing and Advertising
3%
Real Estate
2%
North America
56%
Oceania
20%
Europe
16%
Asia
5%
MEA
2%
South America
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the bottom 42% compared with other job functions.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I am proud to work for [Company] | 88% 1% above global average |
I would recommend [Company] as a great place to work | 85% 1% above global average |
I rarely think about looking for a job at another company | 59% Same as global average |
I see myself still working at [Company] in two years' time | 67% Same as global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 69% 2% below global average |
People within Business Operations are similarly engaged as the overall average.
The highest scoring question for Business Operations had 96% of people agreeing that they understand how their work contributes to [company]'s mission (+3% compared to overall) while they were generally most positive about Contribution to Broader Purpose.
People in Business Operations were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 19% of people disagreeing (+3% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Business Operations organizations.
I have confidence in the leaders at [Company]
The factor this relates most closely to is Leadership
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Business Operations organizations.
1 I have confidence in the leaders at [Company] | 78% favorable Leadership |
2 The leaders at [Company] demonstrate that people are important to the company's success | 74% favorable Leadership |
3 [Company] is a great company for me to make a contribution to my development | 77% favorable Learning & Development |
4 Day-to-day decisions here demonstrate that quality and improvement are top priorities | 68% favorable Service & Quality Focus |
5 [Company] effectively directs resources (funding, people and effort) towards company goals | 61% favorable Company Performance |
In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 I have confidence in the leaders at [Company] | 78% favorable Leadership |
2 My manager is setting a good example for employee wellbeing | 82% favorable Manager Support |
3 I am happy with my current role relative to what was described to me | 78% favorable Alignment & Involvement |
Individuals in Business Operations tend to be very similar to the global all industries insights, with no significant departures from the average.
Insights data provided by Culture Amp.
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