The Employee Experience Platform | Culture Amp

Transportation Trucking Railroad 2020

The transportation, trucking and railroad benchmark contains organizations that move people, objects and materials around the world. These organizations operate transportation vehicles and such as planes, trucks as well maintain networks of operators and assets. They employ drivers and operators, as well as fleet support and network management staff. These organizations serve both enterprise and consumer markets.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Transportation/Trucking/Railroad


Region breakdown

  • North America


  • Oceania


  • Asia


  • Europe


Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

69% of Transportation Trucking Railroad employees are engaged

This is in the bottom 23% compared with other industries.

The average eNPS score for organizations in this benchmark is 11 and is in the bottom 16% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time


2% above global average

I rarely think about looking for a job at another company


1% below global average

I am proud to work for [Company]


3% below global average

I would recommend [Company] as a great place to work


4% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere


5% below global average

The highest scoring question for Transportation Trucking Railroad had 89% of People agreeing that they know how their work contributes to the goals of [company] (+0% compared to overall) while they were generally most positive about Work & Life Blend.

People in Transportation Trucking Railroad were generally least favourable about Service & Quality Focus, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 25% of people disagreeing (+5% above average).

How long do people stay?

In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.


I receive appropriate recognition for good work at [Company]

62% favorable

Feedback & Recognition

I have confidence in the leaders at [Company]

71% favorable


Day-to-day decisions here demonstrate that quality and improvement are top priorities

64% favorable

Service & Quality Focus
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.5 stars (-0.3)

Culture and Values

3.5 stars (-0.4)

Work Life Balance

3.4 stars (-0.4)

Compensation and Benefits

3.2 stars (-0.4)

Career Opportunities

3.2 stars (-0.3)

Recommend to Friend

66.0% (-5)

CEO Approval

76.0% (-8)

Are staff empowered with results?

Organizations in the Transportation Trucking Railroad benchmark on average gave 3% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).

  • Global average


  • Transportation Trucking Railroad


  • How does Transportation Trucking Railroad compare?

    People in Transportation Trucking Railroad were much more positive than average regarding Decision Making.

    On the lower side, People in Transportation Trucking Railroad had much lower favorable scores than average in Voice, Feedback & Recognition, and Fairness.

    What are organizations focussing on?

    Below are the most common areas that organizations in Transportation Trucking Railroad choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.


    Generally, I believe my workload is reasonable for my role

    74% favorable

    Work & Life Blend

    I have access to the things I need to do my job well

    78% favorable


    I receive appropriate recognition for good work at [Company]

    62% favorable

    Feedback & Recognition

    Insights data provided by Culture Amp.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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